1 reviews | Active since May 2016

15 Jan 2017, 15:54

Superior Customer Service

<p>In December 2016, I did a lot of entertaining and on opening a Dip & Top I was shocked to find a problem. I promptly sealed it in a oplastic bag and stuck it in the back of the fridge. As soon as possible I phoned the customer Care line and sent them photo's of the product.</p> <p>Within the week I had a representative at my door to apologise and give me a package of product to say sorry.</p> <p>Well done Lancewood - I'll continue to sing your praises for the product and SUPERIOR CUSTOMER SERVICE</p>

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Replies (1)
Lancewood
Lancewood's reply16 Jan 2017, 07:46
Official

Dear Vanessa,

Thank you for your positive feedback!

We take great pride not only in the quality of our products but in providing our customers with excellent service.

We use all feedback received in order to ensure continuous improvement.

Trust you will continue enjoying our products.

Kind regards,

Adri Jantjies

QA Manager