SG
Sumendree G
1 reviews | Active since Apr 2023
20 Apr 2023, 07:51
Poor service
I purchased 4 bricks of 900g cheese and all was spoilt. I contacted Lancewood directly via email and not helpful at all. Keep making excuses .people should not buy this brand cause went you have a issue always excuses. Lancewood staff also ignored my email Chan by not responding. They are uncorprative.
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Replies (3)SG
Sumendree G's updateReviewer Update
20 Apr 2023, 07:52My email address is *** my contact number is ***
SG
Sumendree G's update20 Apr 2023, 07:52
Reviewer Update
My email address is *** my contact number is ***
Lancewood's replyOfficial
20 Apr 2023, 14:50Dear Mrs Govender We acknowledge your complaint and take this matter seriously. At Lancewood we pride ourselves in being a responsive and effective Consumer Careline. Upon investigating your case it was found that Chane has responded to your emails on multiple occasions. In the case of product being spoilt, as you’ve indicated, our company complaints policy may require product upliftment for testing, proof of purchase, and a photo of all the products in question. In your case you have been unable to meet any of these requirements to validate your complaint. We sincerely apologise. The Customer Care Team
Lancewood's reply20 Apr 2023, 14:50
Official
Dear Mrs Govender We acknowledge your complaint and take this matter seriously. At Lancewood we pride ourselves in being a responsive and effective Consumer Careline. Upon investigating your case it was found that Chane has responded to your emails on multiple occasions. In the case of product being spoilt, as you’ve indicated, our company complaints policy may require product upliftment for testing, proof of purchase, and a photo of all the products in question. In your case you have been unable to meet any of these requirements to validate your complaint. We sincerely apologise. The Customer Care Team
SG
Sumendree G's updateReviewer Update
21 Apr 2023, 11:23As It was brought to my attention wat needs to done going forward as I am now aware to keep the product.
What is going to be done out of goodwill.
What is going to be done out of goodwill.
SG
Sumendree G's update21 Apr 2023, 11:23
Reviewer Update
As It was brought to my attention wat needs to done going forward as I am now aware to keep the product.
What is going to be done out of goodwill.
What is going to be done out of goodwill.