Poor Quality check system

This was my first complaint to Lancewood "Hi, I bought your cheese from checkers store and only to find that it was molded when I tried to consume it. What do you suggest I should ethically do? Especially now in the height of the deaths of children due to food contamination in the country. I am still awaiting the store to bring me the replacement cheese in Clarens... I hope they will do. Their reply:Firstly, I would like to thank you for taking the time to bring your concern to our attention, we appreciate and value your feedback greatly. Please accept our sincerest apologies for the disappointing experience you have had with our cheese.

Kindly forward us the following information for us to initiate an investigation for this occurrence to be thoroughly investigated and addressed:

A picture of the batch number, PD and BB dates displayed on the side of the packaging in black ink, A picture of the moulded area, The store where the product was purchased from (and area), The date of purchase and a picture of the till slip, Your cell phone number. I look forward to your response for us to assist to resolve this concern 😊

Thank you so much for providing all the information for us to conduct a thorough investigation, we appreciate it.

As a token of our sincerest apologies for the inconvenience caused, we also processed a wiCode SMS voucher to your mobile to pay for your next LANCEWOOD purchase at any Checkers or PnP store – please let me know if you received the voucher via SMS? The wiCode voucher is a once-off use on any LANCEWOOD product(s), therefore the full amount needs to be redeemed in one transaction or the rest of the value is lost. The wiCode is valid for 90 days from day of receipt. Please feel free to ask should there be any further questions. We value your continued support and sincerely hope that you will continue to choose LANCEWOOD in the future. Have a wonderful day further!

Second Complaint : Chanel,

There is a problem with your quality check system. I am at Pick n Pay store in Dihlabeng, and this is what I am getting. Very very poor.

Their response: Thank you for the email and for bringing this to our attention. Please accept our sincerest apologies for the inconvenience. We have immediately notified the responsible teams who are responsible for stock rotation on the shelf, and the matter has been addressed. Thank you again for your time and feedback. Warm regards