Mouldy Lancewood Cheddar cheese
I purchased Lancewood cheese and it was mouldy. It was the cheddar cheese 900g bulk cheese.
Dear Kim,
Thank you for taking the time to bring the matter to our attention, we appreciate customer feedback for continual improvement of our products.
Please accept our sincere apologies for the negative experience you have had with our Cheddar.
Kindly forward us the following information to *** :
· The batch number, PD and BB dates (displayed together on the outer packaging),
· If possible, a picture of the mouldy area (for our investigation purposes),
· Your contact details,
· Your residential or postal address,
Once the above information is received we will issue the complaint to the factory for investigation to determine where the product deviation might have come from.
We will also be in contact with you to ensure a happy resolution to your concern.
Warm regards,
Chane
Dear Kim,
Thank you for taking the time to bring the matter to our attention, we appreciate customer feedback for continual improvement of our products.
Please accept our sincere apologies for the negative experience you have had with our Cheddar.
Kindly forward us the following information to *** :
· The batch number, PD and BB dates (displayed together on the outer packaging),
· If possible, a picture of the mouldy area (for our investigation purposes),
· Your contact details,
· Your residential or postal address,
Once the above information is received we will issue the complaint to the factory for investigation to determine where the product deviation might have come from.
We will also be in contact with you to ensure a happy resolution to your concern.
Warm regards,
Chane