RS
RoneliaS S
1 reviews | Active since Apr 2015
02 Apr 2016, 11:37
mascapone cheese off
I bought two tubs of mascarpone cheese from President Hyper. Well When I opened the 1st tub a it has clearly been frozen and stinks. The 2nd tub has not been frozen however is also off and these are causing my fridge to stink, and it's only been open since yesterday. I'm very disappointed, their smoked salmon and plain cream cheese is delicious so I tried this. suffice to say I'll never buy it again. I just tried phoning the number provided on the tubs but no one answers.
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Lancewood's replyOfficial
04 Apr 2016, 07:30Hello dianesboys,
Dear Ms. Smith,
Thank you for taking the time to bring this to our attention.
We will investigate what might have resulted in the cheese going off before the use by date. Once our investigation is completed we will send you a letter with feedback as well as an coupon to replace the product.
We will be in contact to get the relevant information to start with investigation.
Kind regards,
Adri
Dear Ms. Smith,
Thank you for taking the time to bring this to our attention.
We will investigate what might have resulted in the cheese going off before the use by date. Once our investigation is completed we will send you a letter with feedback as well as an coupon to replace the product.
We will be in contact to get the relevant information to start with investigation.
Kind regards,
Adri
Best regards,
Lancewood's reply04 Apr 2016, 07:30
Official
Hello dianesboys,
Dear Ms. Smith,
Thank you for taking the time to bring this to our attention.
We will investigate what might have resulted in the cheese going off before the use by date. Once our investigation is completed we will send you a letter with feedback as well as an coupon to replace the product.
We will be in contact to get the relevant information to start with investigation.
Kind regards,
Adri
Dear Ms. Smith,
Thank you for taking the time to bring this to our attention.
We will investigate what might have resulted in the cheese going off before the use by date. Once our investigation is completed we will send you a letter with feedback as well as an coupon to replace the product.
We will be in contact to get the relevant information to start with investigation.
Kind regards,
Adri
Best regards,