SL
Sivu L
1 reviews | Active since Dec 2024
06 Dec 2024, 11:12
LANCEWOOD SELLING POOR QUALITY PRODUCTS
If there was a 0 rating, I would dignify you guys with that. I bought block of Mozzarella cheese at Phillipi lancewood I complained about its texture with customer care I sent the pictures as requested and the audacity of the customer care lady told me that is not sufficient, we went back and forth this was back in October I never got any assistant or any replacement due to their poor quality this is disappointing.
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Lancewood's replyOfficial
17 Dec 2024, 10:41 Hi Sivu Thank you for your feedback. We always recommend taking any defective product back to the store that you purchased it from together with your till slip, for a quick resolution. As mentioned on our communications, please kindly keep the till slip on hand in future for us to process your product complaint as per our Complaints Policy. We apologize for any inconvenience. Warm regards
Lancewood's reply17 Dec 2024, 10:41
Official
Hi Sivu Thank you for your feedback. We always recommend taking any defective product back to the store that you purchased it from together with your till slip, for a quick resolution. As mentioned on our communications, please kindly keep the till slip on hand in future for us to process your product complaint as per our Complaints Policy. We apologize for any inconvenience. Warm regards
SL
Sivu L's updateReviewer Update
27 Dec 2024, 12:00What about my loss then nothing is going to be done regarding that am I correct in assuming that?
SL
Sivu L's update27 Dec 2024, 12:00
Reviewer Update
What about my loss then nothing is going to be done regarding that am I correct in assuming that?