Lancewood Redemption

I purchased a block of cheese and it did not feel heavy. The package said it was supposed to be a certain weight...so when I got home I weighted it and it was 50g lighter, which is quite a considerable amount. So not being able to contact them, I placed an unhappy post on my social media site. I was very surprised when the company contacted me within 2 days of the post, and then called me a day later and apologized for the inconvenience and settle the cheese problem and weight out within a day. I must say this caught me off guard as one usually only expects a written apology, but this was more than that, a voucher to replace the cheese, a verbal apology as well as being told that they will look into the incorrect weights going forward. Well done, really impressed and this really gives me the impression that your company cares about the quality they produce. Keep up the good work.