Horrible Gouda cheese
<p>My family loves cheese and we buy 900 g every month.on Monday I bought lancewood cheese at checkers.on trying to grate it it crumbled.I tried making melted cheese sandwiches for my son and the texture was horrible and taste was not like Gouda should taste.I thought it was old but checked the date and it was not.worst cheese ever.really dissapppinted because it was not cheap.waste of money</p>
Dear Mr/Mrs
Thank you for taking the time to bring the matter to our attention, we appreciate customer feedback for continual improvement of our products.
Please accept our sincere apologies for the negative experience you have had with our product.
Kindly forward us the following information to ***:
· The batch number (displayed on a white sticker on the outer packaging),
· The PD and BB dates (also displayed on the white sticker),
· The shop from which the product was purchased,
· Your contact details,
· Your residential or postal address,
Once the above information is received, we send the complaint to the factory for investigation to determine where the product deviation might have come from. We would also like to reimburse you to replace the faulty product by sending a SMS voucher that can be redeemed at any Checkers or Shoprite store.
We value your continued support and sincerely hope that you would continue to choose Lancewood.
Best Regards,
Surita Myles
Dear Mr/Mrs
Thank you for taking the time to bring the matter to our attention, we appreciate customer feedback for continual improvement of our products.
Please accept our sincere apologies for the negative experience you have had with our product.
Kindly forward us the following information to ***:
· The batch number (displayed on a white sticker on the outer packaging),
· The PD and BB dates (also displayed on the white sticker),
· The shop from which the product was purchased,
· Your contact details,
· Your residential or postal address,
Once the above information is received, we send the complaint to the factory for investigation to determine where the product deviation might have come from. We would also like to reimburse you to replace the faulty product by sending a SMS voucher that can be redeemed at any Checkers or Shoprite store.
We value your continued support and sincerely hope that you would continue to choose Lancewood.
Best Regards,
Surita Myles