Products break - zero customer care
I barely had my shoes 2 weeks and the heel broke. 3rd time I wear them. I stepped out into the parking of my office and snap. I've been trying to get hold of them to get a refund or exchange - being ignored. I will never support this brand again.
Helpful (0)
Replies (4)0
Replies (4)'s updateReviewer Update
28 Feb 2025, 23:27I noticed on Hello Peter, there is a pattern of your products breaking on customers. Taking into consideration your shoes keep breaking on clients, and this shows a pattern of incificient quality of product. I would like a refund, or I will take the matter + the list of Hello Peter reviews to consumer protection and create a case number. I am happy to take this matter further if I don't get a response by Monday, 3 March, end of day.
's update28 Feb 2025, 23:27
Reviewer Update
I noticed on Hello Peter, there is a pattern of your products breaking on customers. Taking into consideration your shoes keep breaking on clients, and this shows a pattern of incificient quality of product. I would like a refund, or I will take the matter + the list of Hello Peter reviews to consumer protection and create a case number. I am happy to take this matter further if I don't get a response by Monday, 3 March, end of day.
LaMara Paris's replyOfficial
28 Feb 2025, 23:59hi,
Please let us know who you spoke to regarding this matter?
Best Regards,
Customer Service Team
Please let us know who you spoke to regarding this matter?
Best Regards,
Customer Service Team
LaMara Paris's reply28 Feb 2025, 23:59
Official
hi,
Please let us know who you spoke to regarding this matter?
Best Regards,
Customer Service Team
Please let us know who you spoke to regarding this matter?
Best Regards,
Customer Service Team
's updateReviewer Update
01 Mar 2025, 00:00I've sent an email via your website and reached out on your Facebook page.
's update01 Mar 2025, 00:00
Reviewer Update
I've sent an email via your website and reached out on your Facebook page.
LaMara Paris's replyOfficial
03 Mar 2025, 11:31Hi,
Please reach out to the branch where you purchased your item and explain the issue. The matter can then be escalated if necessary. However, you must first contact the store, as in-store purchases need to be processed through the branch where they were bought.
Please reach out to the branch where you purchased your item and explain the issue. The matter can then be escalated if necessary. However, you must first contact the store, as in-store purchases need to be processed through the branch where they were bought.
LaMara Paris's reply03 Mar 2025, 11:31
Official
Hi,
Please reach out to the branch where you purchased your item and explain the issue. The matter can then be escalated if necessary. However, you must first contact the store, as in-store purchases need to be processed through the branch where they were bought.
Please reach out to the branch where you purchased your item and explain the issue. The matter can then be escalated if necessary. However, you must first contact the store, as in-store purchases need to be processed through the branch where they were bought.