Disappointed

Okay I’m glad to see I wasn’t the only one with a sort of negative experience. I ordered 3 pairs of shoes (over 1500) one came slightly damaged (had a prominent black mark on it as if it was used) firstly the website promises a free gift for orders over 800 but that was bull**** I don’t receive anything. And secondly I wanted to return the damaged shoe but they charge you to return ? So in actual fact I would’ve lost money to return a damaged shoe. They need to have better return systems and learn from the companies that know how to treat customers like superbalist etc.