TB
Tan B
1 reviews | Active since Jan 2016
03 Jan 2016, 19:07
Terrible service and attitude
At lamontagne today I waited an hour and a half to get a waiter to take our order after asking numerous runners. When I went to the manager, he apologized and helped me. Upon recieving our drinks they brought the wrong drinks and changed them which took even longer. When we ordered drinks for the second time, after waiting 20 minutes I went to the bar and saw my waiter and he said he had \forgotten"to place our order. The service was slow and he did not seem to care and did not apologize. """
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Replies (1)La Montagne's replyOfficial
06 Jan 2016, 10:41Hello tan.h.bristow,
Thank you for taking my call. We do strive to meet our guest expectation and it is with great regret to hear that we did not meet your expectations this time. I would like to offer you a apology and only hope that you would provide us an opportunity to improve on our service during a future visit. I have addressed the issue with our team and we are looking forward to your next visit to deliver a better guest experience.
Kind Regards
Dolf Groenewald | General Manager
Thank you for taking my call. We do strive to meet our guest expectation and it is with great regret to hear that we did not meet your expectations this time. I would like to offer you a apology and only hope that you would provide us an opportunity to improve on our service during a future visit. I have addressed the issue with our team and we are looking forward to your next visit to deliver a better guest experience.
Kind Regards
Dolf Groenewald | General Manager
La Montagne's reply06 Jan 2016, 10:41
Official
Hello tan.h.bristow,
Thank you for taking my call. We do strive to meet our guest expectation and it is with great regret to hear that we did not meet your expectations this time. I would like to offer you a apology and only hope that you would provide us an opportunity to improve on our service during a future visit. I have addressed the issue with our team and we are looking forward to your next visit to deliver a better guest experience.
Kind Regards
Dolf Groenewald | General Manager
Thank you for taking my call. We do strive to meet our guest expectation and it is with great regret to hear that we did not meet your expectations this time. I would like to offer you a apology and only hope that you would provide us an opportunity to improve on our service during a future visit. I have addressed the issue with our team and we are looking forward to your next visit to deliver a better guest experience.
Kind Regards
Dolf Groenewald | General Manager
