Shocking Service at La Montagne

My fiancé and I checked in to the hotel at around 16h00 on Friday,02/09/2022. When we entered our room,no:209 it was absolutely freezing. We wanted to have a cup of coffee to warm up but the kettle was not working. The light switched on but it wouldn't heat up. We went to reception to request for the kettle to be changed but we were ignored. On the Saturday morning we woke up and still received no feedback about the kettle. At around midday we received a kettle that clearly had been standing in a storeroom for a long time. It was infested with ****roaches but we only realized after boiling water in it a few times as we couldn't understand where the ****roaches were coming from as we do not have such in our home and only realized this upon our return from being out for the afternoon. So while we were away the ****roaches were roaming around the room. During the early evening we personally returned the kettle to reception with a photo of the ****roaches on it. We later received another kettle which was okay to use. The bathroom stopper had no rubber inside it so the water was leaking out of the bath when running bath water. The breakfast at the hotel which we paid separately for was absolutely horrible. The scrambled egg on toast had no salt in it and adding salt didn't help as it was cooked without salt. The service was terrible at the restaurant as we had to ask if we can order,that's how long it took for a waiter to attend to us. The fact that we had to return to reception a few times to request for a kettle in working order leaves much to be desired about the service at La Montagne. Even our disc we were given upon checking in wasn't working and we couldn't get into our undercover parking spot. So disappointing because I was referred by a friend to try this hotel as she advised what a pleasant experience she had but I can't say the same for myself. Pathetic service I will never return to La Montagne I hope they work on their maintenance, cleanliness and service issues because they will certainly lose guests as a result.