EV
Emma V
1 reviews | Active since Apr 2015
17 Apr 2015, 23:46
Poor Service & False Advertising
Our stay at La Montagne was not worth the money or pleasant!! <br> Firstly - the website is total false advertising where the rooms are concerned, (only about 4 rooms have apparently been renovated to date as per the web pictures - Which show luxurious upgraded rooms &
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La Montagne's replyOfficial
04 May 2015, 09:31Hello EVolschenk,
Thank you for taking the time to bring your concerns to our attention. We have tried to contact you on your cell-phone but have had no response.
I have investigated the matter fully and I would like to offer my sincerest apologies on behalf of my housekeeping staff who did not come back to you.
The resort does not use bleach in the guests rooms at all and the product that was used is a liquid air freshener which sometimes leaves a faded mark which can resemble a bleach stain but as it dries the spot fades. My housekeeper assures me that all the pillows in your room were replaced immediately after you spoke to the cleaning attendant.
I have spoken to the manager who is in charge of Jane and I can assure you that the matter has been dealt with in a most serious manner and further re-training will be done with Jane to ensure that this does not happen again.
Lastly, the refurbishment of the resort is definitely still a priority and we will be starting the refurb process this year. The designs have been approved for the reception and common areas and we hope to finalise the design for the bedroom upgrade shortly.
Kind regards,
Candice Duval
Regional Operations Manager
Thank you for taking the time to bring your concerns to our attention. We have tried to contact you on your cell-phone but have had no response.
I have investigated the matter fully and I would like to offer my sincerest apologies on behalf of my housekeeping staff who did not come back to you.
The resort does not use bleach in the guests rooms at all and the product that was used is a liquid air freshener which sometimes leaves a faded mark which can resemble a bleach stain but as it dries the spot fades. My housekeeper assures me that all the pillows in your room were replaced immediately after you spoke to the cleaning attendant.
I have spoken to the manager who is in charge of Jane and I can assure you that the matter has been dealt with in a most serious manner and further re-training will be done with Jane to ensure that this does not happen again.
Lastly, the refurbishment of the resort is definitely still a priority and we will be starting the refurb process this year. The designs have been approved for the reception and common areas and we hope to finalise the design for the bedroom upgrade shortly.
Kind regards,
Candice Duval
Regional Operations Manager
La Montagne's reply04 May 2015, 09:31
Official
Hello EVolschenk,
Thank you for taking the time to bring your concerns to our attention. We have tried to contact you on your cell-phone but have had no response.
I have investigated the matter fully and I would like to offer my sincerest apologies on behalf of my housekeeping staff who did not come back to you.
The resort does not use bleach in the guests rooms at all and the product that was used is a liquid air freshener which sometimes leaves a faded mark which can resemble a bleach stain but as it dries the spot fades. My housekeeper assures me that all the pillows in your room were replaced immediately after you spoke to the cleaning attendant.
I have spoken to the manager who is in charge of Jane and I can assure you that the matter has been dealt with in a most serious manner and further re-training will be done with Jane to ensure that this does not happen again.
Lastly, the refurbishment of the resort is definitely still a priority and we will be starting the refurb process this year. The designs have been approved for the reception and common areas and we hope to finalise the design for the bedroom upgrade shortly.
Kind regards,
Candice Duval
Regional Operations Manager
Thank you for taking the time to bring your concerns to our attention. We have tried to contact you on your cell-phone but have had no response.
I have investigated the matter fully and I would like to offer my sincerest apologies on behalf of my housekeeping staff who did not come back to you.
The resort does not use bleach in the guests rooms at all and the product that was used is a liquid air freshener which sometimes leaves a faded mark which can resemble a bleach stain but as it dries the spot fades. My housekeeper assures me that all the pillows in your room were replaced immediately after you spoke to the cleaning attendant.
I have spoken to the manager who is in charge of Jane and I can assure you that the matter has been dealt with in a most serious manner and further re-training will be done with Jane to ensure that this does not happen again.
Lastly, the refurbishment of the resort is definitely still a priority and we will be starting the refurb process this year. The designs have been approved for the reception and common areas and we hope to finalise the design for the bedroom upgrade shortly.
Kind regards,
Candice Duval
Regional Operations Manager