LA MONTAGNE - PENTHOUSE

We booked the Penthouse on 22 March 2021 for the period 15 to 19 November 2021. Was so excited because the Penthouse is never available. Took guests with us and when we arrived we were so disappointed. How do you entertain guests in a place like this.

When we arrived they put us in 711 which was not the Penthouse, it was a three-bedroom apartment. I have been to La Montagne before and there ordinary rooms are better than this so called Penthouse which they put us in. The Penthouse is definitely 712, even the staff working there said that 711 is not the Penthouse, just an ordinary three-bedroom apartment. All the following was all either unhygienic, dirty, broken or wrong:

1. The kitchen zinc was block and sunk so badly that the smell could be smelt right through the whole unit even upstairs. Reported it to reception, they came and tried to open and sprayed air fresheners. Within a day the same thing and reported it again. The maintenance guy said that they were waiting for chemicals. This is unacceptable and very unhygienic and health risk because your dishes are washed in this zinc.

2. The aircon in the ground floor room did not work, the curtains were broken and hanging, bathroom ceiling paint peeling off.

3. There was mould all over the walls downstairs.

4. Light fitting by bar area did not have a cover on.

5. Furniture was not penthouse quality and chairs around dining table did not match.

6. Bathroom in the main bedroom was disgusting, toilet seat broken, tiles cracked, tiles around bath dirty, tiles around the taps broken, bathroom cupboard falling apart, bathroom window dirty, ceiling had been patched with brown paint.

7. Balcony dirty around the gas braaier, carpet broken, umbrella broken and could not be used.