La Montagne does NOT deserve their 4-star hotel rating. More like 2-star.

Was so excited to return back to La Montagne as used to come with my parents when I was a child. So disappointed. The pictures and website paints a different picture to reality. Reception is in dire need of an upgrade. We are on the second floor and the entrance ways are old and shoddy and it gives you a feeling of dirt and grime and not at all the feeling you want to have on holiday, totally rundown. Asked for an extra pillow 3 times before it arrived. No parking arranged beside it being requested when booking. Room is nice however no toaster and wardrobe with no shelves only hanging space. There should be gates between the units for some additional privacy and to stop kinds running between outside area facing ocean. View is OUTSTANDING! That is what is keeping this place afloat. Pizza was excellent really delicious. Should be able to book room service to room number. Porter helped with bags and was wonderful. Understand that renovations are happening but it feels very disjointed and certain parts are decent and others **********. I will not be returning until entire renovation is done and only after seeing some decent reviews - my opinion seems to be shared with multiple other people. What can you do La Montagne? Be straight up with your guests and let them know upfront - make it clear and give a choice to pay more to stay in a better portion of the hotel. We feel pushed to a portion of the hotel that is in dire need of work. Outside around pool is lovely. Just disappointed in general - doesn’t not feel like a luxury stay whatsoever