DISGUSTING AND DISHONEST

My father booked for myself, hubby and baby in room 907. He assured me he knows the hotel, that the room is spacious and there is a King size bed an aircon and will be a great holiday for a exhausted newly mother and father. Let me just skip forward to say ......This was THE HOTEL FROM HELL HOLIDAY to say the least. Without consulting us they gave us room 807, which is significantly smaller than room 907 that was on our booking form. The aircon did not work for our duration and there was constant hammering of the construction outside our window. We did not have space for our cot, jolley trolley and pram in the room so we had to leave it unsupervised in the hall during the day and night. It was sweaty hot, the only slight humid breeze we got was from opening the windows, which we couldn't do during daytime as then the construction sounds were unbearable. We struggled so much to put baby down for naps as he would constantly wake from the noise and heat. We had to remove the cot from our room as there was no space to walk, so we had my baby sleep next to me on the tiny double bed and we went and bought tiny mattresses that fold up easily in the morning. SO FOR OUR PRECIOIS LEAVE DAYS LADIES AND GENTLEMAN, MY HUSBAND SLEPT ON A MATRESS. When my parent arrived the second week and informed us that this was not the room they had specifically booked for us. The manager first tried to cover it up by saying the rooms were the same size, and then that the room was under maintenance. WERE I WAS JUST IN THE ROOM AND THERE WAS PEOPLE CHECKING OUT FROM THAT ROOM!!!! LIES ON LIES. After telling them what compensation they will give us for this, they have not come back with any solutions and are stalling. We booked in on the 1st of November, almost two months ago and nothing? If I read the other reviews I am sad to say we fell for this **** of a hotel. In a day like today you would think they would want to keep happy the clients that they have, but if I read the reviews and responses I see they don't care. Morally *********, dishonest and thanks for nothing! I also understand now why they turn of the review selection on Google and Facebook. Lmao. The last communication we finally received "Hi There im sorry for the delay, i have been in contact with RCI and unfortunately they are not able to do anything. the issue is that the resort has the right to change room numbers. The other issue is that your family member didnt say anything at the time" from Shamini. In other words "shame, not my problem anymore thanks for your money". First of all, RCI does not have anything to do with your mistake and we did NOT SAY ANYTHING AT THE TIME CAUSE WE THOUGHT MY DAD MADE THE MISTAKE!!! IS IT NOT DISHONEST TO CHANGE US INTO A SMALLER ROOM AND NOT EVEN NOTIFY US WHEN CHECKING IN???IF WE WERE INFORMED OF THE ROOM CHANGE TRUST ME.. WE THOUGHT THAT IS WHAT MY DAD HAD BOOKED! AND NOW THAT YOU DO KNOW?????????????? When I showed you the matresses for my husband and inside our room ?Nothing, not even a ****ing kiddy meal voucher. Ok I think that's it. Rant over. Ps. The whole vibe of the hotel is *****, there are construction workers that sit in the kids game room and by the pool. Totally uncomfortable to swim as a woman. The parties that go on also has people screaming outside by the pool area till the early hours of the morning so a no go for a family looking for a peaceful break.