Disgusted

I recently sent an email to management at La Montagne and have not yet received a response. <br> The hotel is in a wonderful location, with views to die for. However, it's just not worth the money.<br> We had to move rooms twice because we requested a bath in our room, to be able to bath our 2 babies, but kept being put in a room with a shower. <br> Our bed was so old it had caved in on both sides. The bathroom was so dirty that there was, what I assume was, water leaking from the bathroom upstairs and the toilet wasn't even close to clean. <br> The standard of service and facilities in the spa are shocking. My robe was so old that it felt like sand paper. I was taken to a room that smelt like sweat and damp. There was no music during my massage, only the sound of taxies hooting and the clock ticking. I was burnt twice with the stones and then the masseuse proceeded to drop the stone from arms length onto my face.Then laughed about it.<br> The towel I had to shower with had a huge nail polish stain on it, which had hardened. And the soap in the shower dispenser was the same pink soap you get in hand dispensers at petrol stations.<br> The worst part is their lack of response to my email. <br> We won't go back.