Poor, shocking service from the claims department of Kunene Makopo Risk

Item: Kunene Makopo Risk Solutions
Rating: 1
Author: Amo M

Possibly the worst claim experience i have ever had, have a claim registered 6 months ago and the claims consultant assigned to it over a month ago ignores emails, does not respond to calls, and also dozens of messages which the receptionist confirms were given to her. She processed half my claim after various attempts of reaching her, and has been awol since. Attempts to reach out for someone else to assist are also impossible because the phone rings until it cuts off or goes to voice message system, absolutely horrible service

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Replies (1)

Kunene Makopo Risk Solutions's replyOfficial

13 May 2026, 14:50

We are sorry to learn of your dissatisfaction regarding the progress of your claim and understand the importance of timely feedback and resolution.

Please be assured that we are currently in direct contact with you and that your claim is receiving our active attention. Our team is engaging with the relevant parties to progress the matter and work towards a fair and appropriate outcome.

We will continue to keep you informed throughout the process and will contact you should any additional information be required to finalise your claim.

We appreciate your patience and the opportunity to address your concerns.

Kunene Makopo Risk Solutions's reply13 May 2026, 14:50

Official

We are sorry to learn of your dissatisfaction regarding the progress of your claim and understand the importance of timely feedback and resolution.

We will continue to keep you informed throughout the process and will contact you should any additional information be required to finalise your claim.

We appreciate your patience and the opportunity to address your concerns.