RJ
Riaan J
1 reviews | Active since Jul 2010
03 Feb 2016, 13:30
Their products and aftersales does not work
I bought a Kreepy bullshark pro in December replacing my Zodiac Pacer which is being held together with cable ties.<br> I cant get the kreepy to cover the whole bottom of the pool. It just skips big parts of the pool, and mostly the deep end of the pool.<br> I had a look in the manual and could not find anything that could assist.<br> I then tried to contact you through your web contact form on your website last week, but you did not even bother to phone back.<br> I need you product to either work, or I need it refunded so that I can rather buy the Zodiac brand that actually was able to keep my pool clean.<br>
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Replies (3)0
Replies (3)
Kreepy Krauly's replyOfficial
03 Feb 2016, 15:39Hello cjjacobs,
Thank you for posting and please accept our apologies for inconvenience caused.
we do appreciate the constructive criticism, regretfully though, your online enquiry was not received on our end. The Pentair contact number are displayed on the online enquiry form. Please do not hesitate to contact us should you experience a problem contacting us online. I shall email you a copy of the owner's manual which you will find very useful. furthermore, you will be contacted by us shortly to resolve the matter.
Regards
Customer Liaison
Thank you for posting and please accept our apologies for inconvenience caused.
we do appreciate the constructive criticism, regretfully though, your online enquiry was not received on our end. The Pentair contact number are displayed on the online enquiry form. Please do not hesitate to contact us should you experience a problem contacting us online. I shall email you a copy of the owner's manual which you will find very useful. furthermore, you will be contacted by us shortly to resolve the matter.
Regards
Customer Liaison
Kreepy Krauly's reply03 Feb 2016, 15:39
Official
Hello cjjacobs,
Thank you for posting and please accept our apologies for inconvenience caused.
we do appreciate the constructive criticism, regretfully though, your online enquiry was not received on our end. The Pentair contact number are displayed on the online enquiry form. Please do not hesitate to contact us should you experience a problem contacting us online. I shall email you a copy of the owner's manual which you will find very useful. furthermore, you will be contacted by us shortly to resolve the matter.
Regards
Customer Liaison
Thank you for posting and please accept our apologies for inconvenience caused.
we do appreciate the constructive criticism, regretfully though, your online enquiry was not received on our end. The Pentair contact number are displayed on the online enquiry form. Please do not hesitate to contact us should you experience a problem contacting us online. I shall email you a copy of the owner's manual which you will find very useful. furthermore, you will be contacted by us shortly to resolve the matter.
Regards
Customer Liaison
Kreepy Krauly's replyOfficial
03 Feb 2016, 15:39Hello cjjacobs,
Thank you for posting and please accept our apologies for inconvenience caused.
we do appreciate the constructive criticism, regretfully though, your online enquiry was not received on our end. The Pentair contact number are displayed on the online enquiry form. Please do not hesitate to contact us should you experience a problem contacting us online. I shall email you a copy of the owner's manual which you will find very useful. furthermore, you will be contacted by us shortly to resolve the matter.
Regards
Customer Liaison
Thank you for posting and please accept our apologies for inconvenience caused.
we do appreciate the constructive criticism, regretfully though, your online enquiry was not received on our end. The Pentair contact number are displayed on the online enquiry form. Please do not hesitate to contact us should you experience a problem contacting us online. I shall email you a copy of the owner's manual which you will find very useful. furthermore, you will be contacted by us shortly to resolve the matter.
Regards
Customer Liaison
Kreepy Krauly's reply03 Feb 2016, 15:39
Official
Hello cjjacobs,
Thank you for posting and please accept our apologies for inconvenience caused.
we do appreciate the constructive criticism, regretfully though, your online enquiry was not received on our end. The Pentair contact number are displayed on the online enquiry form. Please do not hesitate to contact us should you experience a problem contacting us online. I shall email you a copy of the owner's manual which you will find very useful. furthermore, you will be contacted by us shortly to resolve the matter.
Regards
Customer Liaison
Thank you for posting and please accept our apologies for inconvenience caused.
we do appreciate the constructive criticism, regretfully though, your online enquiry was not received on our end. The Pentair contact number are displayed on the online enquiry form. Please do not hesitate to contact us should you experience a problem contacting us online. I shall email you a copy of the owner's manual which you will find very useful. furthermore, you will be contacted by us shortly to resolve the matter.
Regards
Customer Liaison
RJ
Riaan J's updateReviewer Update
12 May 2016, 08:02Just as I thought, their customer care is just as bad as their products. It has been 3 months and nobody bothered to call as they have promised.
I have never had to struggle with keeping my pool from going green since I purchased the kreepy. I will definitely never again make this mistake.
My cheap zodiac which lasted years still cleans the pool better than the new kreepy I bought. I put it in every now and again just to get my pool clean again, but cant keep it in since it is s****ing to fall apart and needs a new fin, I only use it when I have to.
Lessons learned from this. Kreepy = BAD; Zodiac = GOOD
RJ
Riaan J's update12 May 2016, 08:02
Reviewer Update
Just as I thought, their customer care is just as bad as their products. It has been 3 months and nobody bothered to call as they have promised.
I have never had to struggle with keeping my pool from going green since I purchased the kreepy. I will definitely never again make this mistake.
My cheap zodiac which lasted years still cleans the pool better than the new kreepy I bought. I put it in every now and again just to get my pool clean again, but cant keep it in since it is s****ing to fall apart and needs a new fin, I only use it when I have to.
Lessons learned from this. Kreepy = BAD; Zodiac = GOOD