JV
Johan V

1 reviews | Active since Mar 2009

24 Oct 2019, 12:07

The Dominator cleaner does not work.

I have a Dominator lite running in my pool for 18months, and it needs a service kit and new tires every 4 months and it only cleans half the pool. After my hello Peter complaint was answered by ******, she explained that the device was too small for my pool and I should get the Dominator or Dominator Pro which is much larger and made for big pools and will clean my pool in 2-3hours.

So I managed to get a demo Dominator Pro from my local pool supplier to test over the weekend. After setting the vacuum correctly, it started on an 8 hour cycle. By Saturday I noticed it does exactly the same as my Dominator lite, it spends 90% of the time in the deep end.

I twisted every second hose 180' , swapped the front hoses with the back but still it just cruising around in the deep end. Every 1.5 hour to 2 hours it will make a lap to the shallow end and then it's back the the deep end.

With all the reviews on the internet, not only hellopeter but Amazon.com and Amazon.au , every complaint is exactly the same as mine.

I took photos and timelaps videos over the weekend to show this to the pool shop on Monday when I took their demo model back, and while I was busy, a customer came walking in with a Dominator that he baught in February with exactly the same problem.

This is clear that there is a design fault on these machines, whether Pentair or Kreepy krauly will admit this and try and fix it, I don't know. Until I can find good reviews ( non Pentair or Kreepy krauly staff) on these Dominators, I will not recommend them to anyone.

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Replies (2)
Kreepy Krauly
Kreepy Krauly's reply24 Oct 2019, 14:52
Official
Hello Johan V
Thank you once again for posting.  We Dealt with you first issue and you and i both got a very good price on a special at the store.  i cannot comment about the he demo that you were given.  We do not know the circumstances around the demo unit and cannot take responsibility for that.  It would have  helped to speak to your Local pool supplier first bvefor posting. 
Wishing you a pleasant day further.

Regards
Customer Liaison


JV
Johan V's update24 Oct 2019, 15:10
Reviewer Update
The demo was borrowed to me by my local pool supplier, who is promoting your product. I am sure they make sure that the demo is in very good condition before sending it to a customer for testing unless they try to sabotage your product which I doubt. But unfortunately I can not spend my money on a faulty product and when I ask Kreepy krauly, they write it off as bad operator. I would not have submitted this second review on hellopeter as I called on Monday to get your customer care email and sended you my findings. But not receiving any reply after 4 days, I decided to post on hellopeter, seeing that's the only way to communicate to kreepy in writing. Stop giving the end user the blame for faulty products and take this issues up with Pentair. Just maybe the product will have good reviews again.