1 reviews | Active since Mar 2009
The Dominator cleaner does not work.
I have a Dominator lite running in my pool for 18months, and it needs a service kit and new tires every 4 months and it only cleans half the pool. After my hello Peter complaint was answered by ******, she explained that the device was too small for my pool and I should get the Dominator or Dominator Pro which is much larger and made for big pools and will clean my pool in 2-3hours.
So I managed to get a demo Dominator Pro from my local pool supplier to test over the weekend. After setting the vacuum correctly, it started on an 8 hour cycle. By Saturday I noticed it does exactly the same as my Dominator lite, it spends 90% of the time in the deep end.
I twisted every second hose 180' , swapped the front hoses with the back but still it just cruising around in the deep end. Every 1.5 hour to 2 hours it will make a lap to the shallow end and then it's back the the deep end.
With all the reviews on the internet, not only hellopeter but Amazon.com and Amazon.au , every complaint is exactly the same as mine.
I took photos and timelaps videos over the weekend to show this to the pool shop on Monday when I took their demo model back, and while I was busy, a customer came walking in with a Dominator that he baught in February with exactly the same problem.
This is clear that there is a design fault on these machines, whether Pentair or Kreepy krauly will admit this and try and fix it, I don't know. Until I can find good reviews ( non Pentair or Kreepy krauly staff) on these Dominators, I will not recommend them to anyone.
Thank you once again for posting. We Dealt with you first issue and you and i both got a very good price on a special at the store. i cannot comment about the he demo that you were given. We do not know the circumstances around the demo unit and cannot take responsibility for that. It would have helped to speak to your Local pool supplier first bvefor posting.
Wishing you a pleasant day further.
Regards
Customer Liaison
Thank you once again for posting. We Dealt with you first issue and you and i both got a very good price on a special at the store. i cannot comment about the he demo that you were given. We do not know the circumstances around the demo unit and cannot take responsibility for that. It would have helped to speak to your Local pool supplier first bvefor posting.
Wishing you a pleasant day further.
Regards
Customer Liaison
