Item: Kreepy Krauly
Rating: 1
Author: Michael K

Kreepy Krauly's replyOfficial

02 Nov 2020, 12:10

Good day Michael K
Thank you for posting. It is disappointing and unfair to post a review on hellopeter before speaking to us about the problem, since we do not know which pool cleaner you are referring to.. Complaints of that nature may be due to a simple set up and are usually rectified telephonically. We can be reached on the contact numbers on the warranty card for assistance or online. ***

Customer liaison

Kreepy Krauly's reply02 Nov 2020, 12:10

Official

Good day Michael K
Thank you for posting. It is disappointing and unfair to post a review on hellopeter before speaking to us about the problem, since we do not know which pool cleaner you are referring to.. Complaints of that nature may be due to a simple set up and are usually rectified telephonically. We can be reached on the contact numbers on the warranty card for assistance or online. ***

Customer liaison

MK

Michael K's updateReviewer Update

02 Nov 2020, 13:32

It is more disappointing and unfair for a CUSTOMER to get home all excited to put his Kreepy Krauly (no model given on package) in the pool, to then struggle for hours with absolutely no success. If you expect that your CUSTOMERS must have a degree in Rocket Science in order to operate your equipment then you should mention this on the packaging (where model type is also missing). I will rather return it and buy your oppositions product. Good CUSTOMER service would not be to further irritate your CUSTOMER but to rather find out how YOU can contact them and fix their problem. If you also look at reviews on Hello Peter you will see how your CUSTOMERS are getting absolutely no response from you, so why should I bother trying to get hold of you when this might just lead to further frustration. If it was a simple set up issue I can guarantee you we would not be having this conversation.

MK

Michael K's update02 Nov 2020, 13:32

Reviewer Update

It is more disappointing and unfair for a CUSTOMER to get home all excited to put his Kreepy Krauly (no model given on package) in the pool, to then struggle for hours with absolutely no success. If you expect that your CUSTOMERS must have a degree in Rocket Science in order to operate your equipment then you should mention this on the packaging (where model type is also missing). I will rather return it and buy your oppositions product. Good CUSTOMER service would not be to further irritate your CUSTOMER but to rather find out how YOU can contact them and fix their problem. If you also look at reviews on Hello Peter you will see how your CUSTOMERS are getting absolutely no response from you, so why should I bother trying to get hold of you when this might just lead to further frustration. If it was a simple set up issue I can guarantee you we would not be having this conversation.

Kreepy Krauly's replyOfficial

02 Nov 2020, 13:37

Thank you for the response Michael. You will be contact shortly

Customer Liaison

Kreepy Krauly's reply02 Nov 2020, 13:37

Official

Thank you for the response Michael. You will be contact shortly

Customer Liaison

Terrible product