Stay away from bull shark

Bought a kreepy krauly bull shark in December 2021 from Makro and tried to return it a week later. The cleaner was sent to Kreepy Krauly and was returned saying that it is working. This cleaner has never worked from the day that I bought it. It gets stuck all around the pool and when it moves, it cleans about 20% of the pool. I used the Dominator for 6 years and downgraded to the bull shark and this was the biggest mistake and a total waste of money. Support from Kreepy krauly is very poor and they are not willing to engage in crediting me so that I can buy a dominator. They are saying that the cleaner is 4/5 months old. Not acknowledging that I tried to return it and they did inspect it soon after purchase but returned it back to. Sent videos as well to Kreepy Krauly but it does not help because if the cleaner vibrates, in their mind it is working! Forget that it needs to clean the pool. This cleaner is a complete waste of money, stay away from it!

I just expected more from a big company to engage with their customers. I am willing to pay more for a Dominator, but they don't want to hear it because it is older than 7 days.

The warranty of this cleaner actually means nothing so do not be fooled by this.