AV
Andre V
1 reviews | Active since Oct 2017
14 Sept 2020, 08:22
Shockingly weak,flimsy product
Bought this piece of ******* six months ago and have had nothing but trouble.The selector shaft on the filter finally broke ( although the pump had hardly worked.Bought in February 2020).Is this thing still under guarantee? Can I get my money back? I also see from the volume of complaints that I am not alone.Apparently according to the Pool Team shop in Nelspruit,the product has been discontinued.
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Replies (3)
Kreepy Krauly's replyOfficial
14 Sept 2020, 12:01Good day Andre
Thank you for posting. It is rather disturbing to learn that you have experienced a problem with the Multiport Valve handle on your 0.25 kw Pump and Filter
Kombo. That is a part that is the least replaced in the last 5 years and is not covered by the warranty as it is not considered a manufacturing defect. Secondly, the part is available and can be purchased and replaced. I am pleased to inform you that the pump has not been discontinued and is currently in great demand and used country wide for above ground pools. The pool Team Nelspruit does not sell the actual unit but do carry spare parts. Since the part is not fast moving and requested seldom the pool shop can order it for you, should they not have it readily available.
Regards
Customer Liaison
Thank you for posting. It is rather disturbing to learn that you have experienced a problem with the Multiport Valve handle on your 0.25 kw Pump and Filter
Kombo. That is a part that is the least replaced in the last 5 years and is not covered by the warranty as it is not considered a manufacturing defect. Secondly, the part is available and can be purchased and replaced. I am pleased to inform you that the pump has not been discontinued and is currently in great demand and used country wide for above ground pools. The pool Team Nelspruit does not sell the actual unit but do carry spare parts. Since the part is not fast moving and requested seldom the pool shop can order it for you, should they not have it readily available.
Regards
Customer Liaison
Kreepy Krauly's reply14 Sept 2020, 12:01
Official
Good day Andre
Thank you for posting. It is rather disturbing to learn that you have experienced a problem with the Multiport Valve handle on your 0.25 kw Pump and Filter
Kombo. That is a part that is the least replaced in the last 5 years and is not covered by the warranty as it is not considered a manufacturing defect. Secondly, the part is available and can be purchased and replaced. I am pleased to inform you that the pump has not been discontinued and is currently in great demand and used country wide for above ground pools. The pool Team Nelspruit does not sell the actual unit but do carry spare parts. Since the part is not fast moving and requested seldom the pool shop can order it for you, should they not have it readily available.
Regards
Customer Liaison
Thank you for posting. It is rather disturbing to learn that you have experienced a problem with the Multiport Valve handle on your 0.25 kw Pump and Filter
Kombo. That is a part that is the least replaced in the last 5 years and is not covered by the warranty as it is not considered a manufacturing defect. Secondly, the part is available and can be purchased and replaced. I am pleased to inform you that the pump has not been discontinued and is currently in great demand and used country wide for above ground pools. The pool Team Nelspruit does not sell the actual unit but do carry spare parts. Since the part is not fast moving and requested seldom the pool shop can order it for you, should they not have it readily available.
Regards
Customer Liaison
AV
Andre V's updateReviewer Update
07 Oct 2020, 18:12I find your selective warranty disturbing.You may consider this correspondence closed as I have been fully refunded by Builders Warehouse who,unlike you,care about their customets.
AV
Andre V's update07 Oct 2020, 18:12
Reviewer Update
I find your selective warranty disturbing.You may consider this correspondence closed as I have been fully refunded by Builders Warehouse who,unlike you,care about their customets.
Kreepy Krauly's replyOfficial
08 Oct 2020, 09:16Thank you
Kreepy Krauly's reply08 Oct 2020, 09:16
Official
Thank you