CR
Christiaan R
1 reviews | Active since Feb 2017
07 Oct 2021, 15:03
Shocking Service
Bought a Kreepy Krauly Dominator from Markro Struben Valley on 03/10/2021.
Putt it in my brand new pool, just to find out that it does not want to climb against the walls. It is a brand new machine.
Went bank to the store twice and they can not refund me. Then referred me to the Helpline and after the friendly from Makro explained everything to them a lady ****** asked me to explain the whole story again.
My father-in-law bought the same machine from Game Bell-Air and they did not hesitate to refund him.
Bit of a double standard. There must be some one at Kreepy Krauly that can a make a quick decision and fix this. The service I got from Markro was outstanding, can not say the same from Kreepy Krauly.
Helpful (0)
Replies (4)0
Replies (4)
Kreepy Krauly's replyOfficial
07 Oct 2021, 15:23Good day Christiaan
Thank you for posting the review. We cannot speak for game and their policies needless to say, it does not necessarily mean that the unit is defective if reluctant to go up the wall. That may be setup related and easily corrected with telephonic support and assistance. The staff at Kreepy Krauly nor ****** do not have the authority to grant a refund the same as the asstistant at the Makro returns counter. They have to follow the correct procedure and returns policy. The manufacturer should be given the opportunity to assess the product for any defect especially if the the pool cleaner has been in the pool for over 24 hours. Your request for a refund will be communicated to the store after the assessment has been concluded.
Customer Liaison
Thank you for posting the review. We cannot speak for game and their policies needless to say, it does not necessarily mean that the unit is defective if reluctant to go up the wall. That may be setup related and easily corrected with telephonic support and assistance. The staff at Kreepy Krauly nor ****** do not have the authority to grant a refund the same as the asstistant at the Makro returns counter. They have to follow the correct procedure and returns policy. The manufacturer should be given the opportunity to assess the product for any defect especially if the the pool cleaner has been in the pool for over 24 hours. Your request for a refund will be communicated to the store after the assessment has been concluded.
Customer Liaison
Kreepy Krauly's reply07 Oct 2021, 15:23
Official
Good day Christiaan
Thank you for posting the review. We cannot speak for game and their policies needless to say, it does not necessarily mean that the unit is defective if reluctant to go up the wall. That may be setup related and easily corrected with telephonic support and assistance. The staff at Kreepy Krauly nor ****** do not have the authority to grant a refund the same as the asstistant at the Makro returns counter. They have to follow the correct procedure and returns policy. The manufacturer should be given the opportunity to assess the product for any defect especially if the the pool cleaner has been in the pool for over 24 hours. Your request for a refund will be communicated to the store after the assessment has been concluded.
Customer Liaison
Thank you for posting the review. We cannot speak for game and their policies needless to say, it does not necessarily mean that the unit is defective if reluctant to go up the wall. That may be setup related and easily corrected with telephonic support and assistance. The staff at Kreepy Krauly nor ****** do not have the authority to grant a refund the same as the asstistant at the Makro returns counter. They have to follow the correct procedure and returns policy. The manufacturer should be given the opportunity to assess the product for any defect especially if the the pool cleaner has been in the pool for over 24 hours. Your request for a refund will be communicated to the store after the assessment has been concluded.
Customer Liaison
CR
Christiaan R's updateReviewer Update
07 Oct 2021, 15:46Thanks for your response. The pool cleaner was in my pool for 1h. Your representative is welcome to contact me and to come to my house and have a look.
How must I know what your return policy is with the Retailer when I buy from them? I then suggest that you put up a big red sign on the display that say “No after service” rather go and buy from Game.
This is not good enough.
CR
Christiaan R's update07 Oct 2021, 15:46
Reviewer Update
Thanks for your response. The pool cleaner was in my pool for 1h. Your representative is welcome to contact me and to come to my house and have a look.
How must I know what your return policy is with the Retailer when I buy from them? I then suggest that you put up a big red sign on the display that say “No after service” rather go and buy from Game.
This is not good enough.
Kreepy Krauly's replyOfficial
07 Oct 2021, 16:18Your response has been noted. Feedback will be communicated to the store.
Customer Liaison.
Customer Liaison.
Kreepy Krauly's reply07 Oct 2021, 16:18
Official
Your response has been noted. Feedback will be communicated to the store.
Customer Liaison.
Customer Liaison.
CR
Christiaan R's updateReviewer Update
08 Oct 2021, 11:13What is the impact of the Consumer Protection Act 68 of 2008, 20. 1 Consumer’s right to return goods within 10 business days?
I still do not have a solution. Can someone please contact me.
I still do not have a solution. Can someone please contact me.
CR
Christiaan R's update08 Oct 2021, 11:13
Reviewer Update
What is the impact of the Consumer Protection Act 68 of 2008, 20. 1 Consumer’s right to return goods within 10 business days?
I still do not have a solution. Can someone please contact me.
I still do not have a solution. Can someone please contact me.