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devan M
1 reviews | Active since Nov 2014
12 Dec 2024, 10:51
Poor AfterSales Service & Poor quality design - HugBug Pro
I decided to move to Kreepy Krauly away from ZodiacMX8, have a hug bug pro less than a year old, in use for about 10 months. One of the clips that keeps the top hood closed broke off. Handed to ThePoolTeam Randridge. 2 weeks later received unit with other items replaced but not the top hood, with only 1 clip keeping it together, sure to break. Poot after sales service from Kreepy Krauly (2 weeks without a pool filter!) & not communicating that they will not replaced top hood as they say not covered by warranty although only used for 10 months. This means kreepy krauly’s design is weak and I will never buy their products again. Poor after sales service
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Kreepy Krauly's replyOfficial
07 Jan 2025, 14:50Good day Devan
Thanks for posting. The hood or top cover is not covered by the warranty. Upon investigation with the service centre, I was informed that the other parts replaced as mentioned were merely a goodwill gesture at no cost to you, furthermore, to address your complaint of poor quality the Hug Bug Pro has been on the market for 4 years and we have not had an incident of the clip breaking off the cover and no spare parts have been made available to us by the USA as they would become obsolete stock since there is no demand.
Regards
Customer Liaison.
Thanks for posting. The hood or top cover is not covered by the warranty. Upon investigation with the service centre, I was informed that the other parts replaced as mentioned were merely a goodwill gesture at no cost to you, furthermore, to address your complaint of poor quality the Hug Bug Pro has been on the market for 4 years and we have not had an incident of the clip breaking off the cover and no spare parts have been made available to us by the USA as they would become obsolete stock since there is no demand.
Regards
Customer Liaison.
Kreepy Krauly's reply07 Jan 2025, 14:50
Official
Good day Devan
Thanks for posting. The hood or top cover is not covered by the warranty. Upon investigation with the service centre, I was informed that the other parts replaced as mentioned were merely a goodwill gesture at no cost to you, furthermore, to address your complaint of poor quality the Hug Bug Pro has been on the market for 4 years and we have not had an incident of the clip breaking off the cover and no spare parts have been made available to us by the USA as they would become obsolete stock since there is no demand.
Regards
Customer Liaison.
Thanks for posting. The hood or top cover is not covered by the warranty. Upon investigation with the service centre, I was informed that the other parts replaced as mentioned were merely a goodwill gesture at no cost to you, furthermore, to address your complaint of poor quality the Hug Bug Pro has been on the market for 4 years and we have not had an incident of the clip breaking off the cover and no spare parts have been made available to us by the USA as they would become obsolete stock since there is no demand.
Regards
Customer Liaison.