dM
devan M
1 reviews | Active since Nov 2014
15 Jan 2025, 09:54
Poor AfterSales Service - HugBug Pro
My Kreepy Krauly hug bug was in operation for about 10 months < 1 year old. One of the clips that keeps the top hood closed broke off.
On purchase of the unit, The PoolTeam’s (RandridgeMall) advertised warranty conditions: “1 year unconditional warranty excluding tracks + 2 year manufacturing defect warranty”
Kreepy Krauly’s responded they don’t cover the hood, yet it states unconditional warranty? They also state they have never replace a hood before, this could have been a manufacture defect and hence did not last a year.
Very poor service from Kreepy Krauly and not honouring the warranty terms dictated at sale. Never will buy their product again, back to Zodiac
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Replies (3)0
Replies (3)
Kreepy Krauly's replyOfficial
15 Jan 2025, 12:10good day and thank you for posting the same review again. The hood is not covered by the warranty, and you were informed sir. New parts we fitted free of charge for you on your cleaner as a goodwill gesture. How can you decide that your cleaner out of 50 thousand unit sold is defect.
Customer Liaison.
Customer Liaison.
Kreepy Krauly's reply15 Jan 2025, 12:10
Official
good day and thank you for posting the same review again. The hood is not covered by the warranty, and you were informed sir. New parts we fitted free of charge for you on your cleaner as a goodwill gesture. How can you decide that your cleaner out of 50 thousand unit sold is defect.
Customer Liaison.
Customer Liaison.
dM
devan M's updateReviewer Update
15 Jan 2025, 12:28 On purchase of the unit, The PoolTeam’s (RandridgeMall) advertised warranty conditions:
“1 year unconditional warranty excluding tracks + 2 year manufacturing defect warranty”
You are not honouring the warranty app**** to sale of product - unconditional
“1 year unconditional warranty excluding tracks + 2 year manufacturing defect warranty”
You are not honouring the warranty app**** to sale of product - unconditional
dM
devan M's update15 Jan 2025, 12:28
Reviewer Update
On purchase of the unit, The PoolTeam’s (RandridgeMall) advertised warranty conditions:
“1 year unconditional warranty excluding tracks + 2 year manufacturing defect warranty”
You are not honouring the warranty app**** to sale of product - unconditional
“1 year unconditional warranty excluding tracks + 2 year manufacturing defect warranty”
You are not honouring the warranty app**** to sale of product - unconditional
Kreepy Krauly's replyOfficial
25 Aug 2025, 14:53Good day Sir,
Thank you for posting the review. For some reason, it may have slipped through the cracks and was unanswered. We appreciate the feedback. I shall certainly pass it on to KB who is an asset to the organization.
Customer Liaison
Thank you for posting the review. For some reason, it may have slipped through the cracks and was unanswered. We appreciate the feedback. I shall certainly pass it on to KB who is an asset to the organization.
Customer Liaison
Kreepy Krauly's reply25 Aug 2025, 14:53
Official
Good day Sir,
Thank you for posting the review. For some reason, it may have slipped through the cracks and was unanswered. We appreciate the feedback. I shall certainly pass it on to KB who is an asset to the organization.
Customer Liaison
Thank you for posting the review. For some reason, it may have slipped through the cracks and was unanswered. We appreciate the feedback. I shall certainly pass it on to KB who is an asset to the organization.
Customer Liaison