Please help - no response from your website or emails

<p>I posted the following request for help on your website yesterday. I then sent a mail to ********** as I received no response. I am still waiting for feedback. Also, the message on your website; "Please note we will be closed from 21st December 2016 - 9th January 2017" does not inspire confidence that the website is actively managed.</p> <p>I will appreciate if my request below is routed to the correct department so that the issues can be resolved.</p> <p>I bought a Dominator from Makro Silver Lakes on 2017-07-18. There are 2 problems:</p> <p>1. The wheel does not have the small "hump" on the circumference, even though the hump is clearly shown on pictures in the brochure and on your website. This causes the machine to get stuck (get "beached") in places where there is a small rise in the pool's floor</p> <p>2. My pool is tiled. The tyres of the dominator are very smooth, so there is a lot of wheelspin and the tyres do not climb the walls AT ALL</p> <p>Please help to resolve these issues.</p>