JD
Julia D
1 reviews | Active since Dec 2021
06 Dec 2021, 09:22
Pentair Dominator pool cleaner gear shaft
At one stage you could replace the worn out gear shaft of the Pentair dominator pool cleaner, but no longer, unless you buy the whole expensive maintenance kit. This is extremely un-user-friendly, and for this reason alone, I will buy a different make of pool cleaner henceforth. I can think of no reason for this decision other than greed. A great pity, since it is a good product when the gear is still working.
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Kreepy Krauly's replyOfficial
06 Dec 2021, 15:00Hello Julia D
Thank you for posting. I am not sure how old your cleaner is but I fully understand how you feel about the drive gear shaft long and short. We did replace the gear shaft at some point 4 years ago and that proved to be unsuccessful. The cleaner would work for 3 weeks and the problem would resurface. After consultation with the USA, we were advised that the reason for having to supply the Tune Up Kit was to ensure that all moving parts are replaced simultaneously so that the cleaner works properly for a substantial period of time if certain factors were adhered to which led to wearing of the moving parts.
I shall follow up with a call shortly.
Customer Liaison
Thank you for posting. I am not sure how old your cleaner is but I fully understand how you feel about the drive gear shaft long and short. We did replace the gear shaft at some point 4 years ago and that proved to be unsuccessful. The cleaner would work for 3 weeks and the problem would resurface. After consultation with the USA, we were advised that the reason for having to supply the Tune Up Kit was to ensure that all moving parts are replaced simultaneously so that the cleaner works properly for a substantial period of time if certain factors were adhered to which led to wearing of the moving parts.
I shall follow up with a call shortly.
Customer Liaison
Kreepy Krauly's reply06 Dec 2021, 15:00
Official
Hello Julia D
Thank you for posting. I am not sure how old your cleaner is but I fully understand how you feel about the drive gear shaft long and short. We did replace the gear shaft at some point 4 years ago and that proved to be unsuccessful. The cleaner would work for 3 weeks and the problem would resurface. After consultation with the USA, we were advised that the reason for having to supply the Tune Up Kit was to ensure that all moving parts are replaced simultaneously so that the cleaner works properly for a substantial period of time if certain factors were adhered to which led to wearing of the moving parts.
I shall follow up with a call shortly.
Customer Liaison
Thank you for posting. I am not sure how old your cleaner is but I fully understand how you feel about the drive gear shaft long and short. We did replace the gear shaft at some point 4 years ago and that proved to be unsuccessful. The cleaner would work for 3 weeks and the problem would resurface. After consultation with the USA, we were advised that the reason for having to supply the Tune Up Kit was to ensure that all moving parts are replaced simultaneously so that the cleaner works properly for a substantial period of time if certain factors were adhered to which led to wearing of the moving parts.
I shall follow up with a call shortly.
Customer Liaison