DS
Dewald S
1 reviews | Active since Mar 2012
10 Sept 2015, 20:04
Pentair dominator kreepy krauley worst service!
Bought brand new pentair dominator at Makro Alberton. Phoned Pentair on Monday 7/9 as it was not working . Phoned again Tuesday and Wednesday. I was promised someone will come to see , as they suspected it to be a factory problem which they are currently coping with. I phoned again yesterday afternoon , but till today no one has been here! I found out that there is only ONE person in the call centre for after sales service! Also only one person named Stephen on the road to attend to call outs,<br> I MADE THE BIGGEST MISTAKE! Dont get fooled by their tv ads. The Pentair Dominator is not what it seems!
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Kreepy Krauly's replyOfficial
21 Oct 2015, 14:37Hello Dewaldjosua,
Thank you for posting. Apologies for inconvenience caused. I can assure you that there is not existing factory problem with the equipment. The problem you experienced may have been set up related and would have been resolved, given the chance. Our response time is 4 days from the day of call to dispatch technical on site assistance. regretfully we were unable to assist immediately after your call was logged which resulted in the purchase being returned to the store.
Thank you for your support.
Customer Liaison
Thank you for posting. Apologies for inconvenience caused. I can assure you that there is not existing factory problem with the equipment. The problem you experienced may have been set up related and would have been resolved, given the chance. Our response time is 4 days from the day of call to dispatch technical on site assistance. regretfully we were unable to assist immediately after your call was logged which resulted in the purchase being returned to the store.
Thank you for your support.
Customer Liaison
Kreepy Krauly's reply21 Oct 2015, 14:37
Official
Hello Dewaldjosua,
Thank you for posting. Apologies for inconvenience caused. I can assure you that there is not existing factory problem with the equipment. The problem you experienced may have been set up related and would have been resolved, given the chance. Our response time is 4 days from the day of call to dispatch technical on site assistance. regretfully we were unable to assist immediately after your call was logged which resulted in the purchase being returned to the store.
Thank you for your support.
Customer Liaison
Thank you for posting. Apologies for inconvenience caused. I can assure you that there is not existing factory problem with the equipment. The problem you experienced may have been set up related and would have been resolved, given the chance. Our response time is 4 days from the day of call to dispatch technical on site assistance. regretfully we were unable to assist immediately after your call was logged which resulted in the purchase being returned to the store.
Thank you for your support.
Customer Liaison