AM
AM M
1 reviews | Active since Dec 2019
24 Oct 2020, 11:06
Money Waste Kreepy Krauly
We bought a Kreepy Krauly Dominator Pro November last year at Builders. The pool cleaner never worked since we bought it. We even have the pool guys from Builders to come over to check. Due to lockdown, we were unable to get the kreepy Krauly consultants to come through. We’ve checked with builders again and they asked us to contact Kreepy Krauly. We tried calling with no luck. The pool cleaner was just a waste of money after been promised good results. It has a 2-year warranty but never worked to it’s promised best. Can someone from Kreepy Krauly at least reach out to us urgently? We spent too much money to see it go to waste.
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Kreepy Krauly's replyOfficial
26 Oct 2020, 11:43Hello Andronica
Thank you for posting. it is rather disappointing that you have not been able to get some sort of assistance. We have been working even during the lockdown period. help line was running and also the Poolcare website. ***. contact numbers *** option 1 and 3.
With you pool cleaner being purchase last year November which is prior lockdown. not sure which number you called. We shall gladly check your unit if you send it to our service centre or you could have dropped it off at BWH when the problem presented its self, the cleaner would have been collected at the store and assessed and tested and rectified accordingly. Kindly contact us on the number provided or check the warranty card for the physical address.
Client Liaison
Thank you for posting. it is rather disappointing that you have not been able to get some sort of assistance. We have been working even during the lockdown period. help line was running and also the Poolcare website. ***. contact numbers *** option 1 and 3.
With you pool cleaner being purchase last year November which is prior lockdown. not sure which number you called. We shall gladly check your unit if you send it to our service centre or you could have dropped it off at BWH when the problem presented its self, the cleaner would have been collected at the store and assessed and tested and rectified accordingly. Kindly contact us on the number provided or check the warranty card for the physical address.
Client Liaison
Kreepy Krauly's reply26 Oct 2020, 11:43
Official
Hello Andronica
Thank you for posting. it is rather disappointing that you have not been able to get some sort of assistance. We have been working even during the lockdown period. help line was running and also the Poolcare website. ***. contact numbers *** option 1 and 3.
With you pool cleaner being purchase last year November which is prior lockdown. not sure which number you called. We shall gladly check your unit if you send it to our service centre or you could have dropped it off at BWH when the problem presented its self, the cleaner would have been collected at the store and assessed and tested and rectified accordingly. Kindly contact us on the number provided or check the warranty card for the physical address.
Client Liaison
Thank you for posting. it is rather disappointing that you have not been able to get some sort of assistance. We have been working even during the lockdown period. help line was running and also the Poolcare website. ***. contact numbers *** option 1 and 3.
With you pool cleaner being purchase last year November which is prior lockdown. not sure which number you called. We shall gladly check your unit if you send it to our service centre or you could have dropped it off at BWH when the problem presented its self, the cleaner would have been collected at the store and assessed and tested and rectified accordingly. Kindly contact us on the number provided or check the warranty card for the physical address.
Client Liaison