TJ
Tyson J

1 reviews | Active since Mar 2009

13 Apr 2021, 21:38

Kreepy krawly sell products with absolutely no backup support.

This product is severely flawed and Kreepy krauly will go out of their way to not repair the pump under warranty, in fact the warranty itself is not worth the paper it is written on. My pump combo failed within 5 months of purchase, the motor electrical box started leaking water causing corrosion on the main board, the pump itself the control valve was leaking water while running. The valve itself still actually functioned it just leaked. So upon returning it to Makro I recently received a call stating that I caused the damage to the pump by either changing the valve position while the pump was running or else not allowing the pressure to drop sufficiently prior to operation. This in itself is a lie as I always switch the pump off at the wall prior to working on it or changing valve position so pressure would never be a problem, and if I was at fault the why is the problem so common on many other customers that have had the exact same failure of this valve. Kreepy krauly is a very ***** company they are selling a flawed product and they will do anything and everything to get away from not covering this pump under warranty. The claim I damaged the pump but then I suppose I turned the pump on and off to fast too which caused the water to penetrate the control box, and also if the rotor valve is broken as they say then how is the pump still running? How is the valve position still selectable and functional hut leaking. Very *****, POTENTIAL CUSTOMERS BEWARE.

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Replies (4)
Kreepy Krauly
Kreepy Krauly's reply15 Apr 2021, 10:37
Official
Good day Tyson

Thank you for posting and rather disappointing to see or read the review.
We have sold close on 10,000 units around South Africa to many satisfied customers.  Satisfaction comes with reading and understanding the operating instructions and caring correctly for the product. 
 
If the product is flawed then we would have many more warranty claims from unhappy customers. 
 
It is unfortunate that this marvellous product needs to be slandered in this manner due to customer dissatisfaction.  Fortunately we do have the resources to repair what is damaged should you wish to proceed with the process. 

Customer Liaison
 


TJ
Tyson J's update15 Apr 2021, 12:48
Reviewer Update
This is so ironic you say that because if you review all the comments on here of people that have reviewed the above mentioned pump they have all had the same failures as what I have experienced, I would challenge you to show me where in the manual it says that I must observe and ensure the pressure has sufficiently dropped prior to changing the selector switch, which is one of the reasons stated in the report as to why it broke, the other was that I could have operated the handle while the pump was running which I absolutely ensured that I did not to. But perhaps there could be a third reason which is that it has failed because it is sub standard quality and Kreepy refuses to admit that there is a fault. And in saying that please could you explain why the electrical box filled with water, is that too something else I missed in the manual. I have it scanned with the various complaints about the pump from all over social media, perhaps you'd care to respond to those various customers like myself who purchased your **** product that failed as it has.
TJ
Tyson J's update15 Apr 2021, 12:50
Reviewer Update
And also thanks for the laugh because you rep**** to another customer that you had sold 250 000 units to happy customers so your numbers keep changing. I also am still awaiting the phone call from your customer services to discuss the issue as stated above, if there is nothing wrong with the pump and motor why are you scared to give me a call??????
Kreepy Krauly
Kreepy Krauly's reply15 Apr 2021, 13:30
Official
Thank you Tyson

The figure that you've mentioned app**** to a different product and not the pump. I have clarified the reasons. I do not know where your pump is or whether or not you quoted for the repair.  Please contact the service centre or agent who has assessed the pump was sent to for further information.

Client