1 reviews | Active since Mar 2009
Kreepy krawly sell products with absolutely no backup support.
This product is severely flawed and Kreepy krauly will go out of their way to not repair the pump under warranty, in fact the warranty itself is not worth the paper it is written on. My pump combo failed within 5 months of purchase, the motor electrical box started leaking water causing corrosion on the main board, the pump itself the control valve was leaking water while running. The valve itself still actually functioned it just leaked. So upon returning it to Makro I recently received a call stating that I caused the damage to the pump by either changing the valve position while the pump was running or else not allowing the pressure to drop sufficiently prior to operation. This in itself is a lie as I always switch the pump off at the wall prior to working on it or changing valve position so pressure would never be a problem, and if I was at fault the why is the problem so common on many other customers that have had the exact same failure of this valve. Kreepy krauly is a very ***** company they are selling a flawed product and they will do anything and everything to get away from not covering this pump under warranty. The claim I damaged the pump but then I suppose I turned the pump on and off to fast too which caused the water to penetrate the control box, and also if the rotor valve is broken as they say then how is the pump still running? How is the valve position still selectable and functional hut leaking. Very *****, POTENTIAL CUSTOMERS BEWARE.
Thank you for posting and rather disappointing to see or read the review.
Customer Liaison
Thank you for posting and rather disappointing to see or read the review.
Customer Liaison
The figure that you've mentioned app**** to a different product and not the pump. I have clarified the reasons. I do not know where your pump is or whether or not you quoted for the repair. Please contact the service centre or agent who has assessed the pump was sent to for further information.
Client
The figure that you've mentioned app**** to a different product and not the pump. I have clarified the reasons. I do not know where your pump is or whether or not you quoted for the repair. Please contact the service centre or agent who has assessed the pump was sent to for further information.
Client
