1 reviews | Active since Jul 2015
Kreepy Krauly Supplying Defective Products
I have yet to come across a representative from a company who is as rude as your man Chris. If he was employed by my company he would get the walking ticketbefore he deals with another customer.<br> <br> My daughter bought a Kreepy Krauly from Makro Wonderboom on 21 September 2015. This was on request from my wife as I was travelling internationally and was informed that our old pool cleaner was no longer working.<br> <br> On returning it to Makro on 18 November 2015 I was told that the Kreepy Krauly on the shelf at Makro is on consignment and I must contact the supplier myself. Makro Wonderboom was rather helpfull regarding the matter in contacting Kreepy Krauly for me from their returns facility.<br> <br> The first person they contacted was a certain Chris and gave the phone to me to speak to him. From the start this man was as abrasive as any person could be.<br> <br> On 20 November 2015 I recieved a call from Chris stating that the operations manager at Kreepy Krauly has reviewed the matter and decided that due to the fact that the Kreepy Krauly was fitted without reading the instruction manual they are not willing to replace the defective head. Damage is due to parts not supp****.
Good morning Mr. Frayne,
It is regrettable that experience with your Kreepy Krauly has not been a favourable one and wish to apologise in this regard.
May I take this opportunity in apologising for the manner in which a member of our staff was in discussion with you. Your opinion in this regard and constructive feedback is important to us and corrective action will be taken to ensure we remain a customer focused organisation.
Regarding your complaint regarding the damage caused to your pool cleaner due to a missing part:
On page two of the user manual is a check list of all components provided with your purchase. Page 4 then goes on to state \remove\" the footpad in order to fit the suction seal...followed by replacing the footpad when the suction seal is in place.
Good morning Mr. Frayne,
It is regrettable that experience with your Kreepy Krauly has not been a favourable one and wish to apologise in this regard.
May I take this opportunity in apologising for the manner in which a member of our staff was in discussion with you. Your opinion in this regard and constructive feedback is important to us and corrective action will be taken to ensure we remain a customer focused organisation.
Regarding your complaint regarding the damage caused to your pool cleaner due to a missing part:
On page two of the user manual is a check list of all components provided with your purchase. Page 4 then goes on to state \remove\" the footpad in order to fit the suction seal...followed by replacing the footpad when the suction seal is in place.