1 reviews | Active since Jan 2016
Kreepy Krauly Sucks ****erally)
Makro Germiston reference *** customer reference ***5
Good Day, I purchased a Kreepy Krauly Dominator pool cleaner on the 18th September 2019. This was a replacement for a previous Dominator that packed up out of warranty. I spent R1999.00 just for the replacement head. This item has ceased to work properly and as it is still within the 2 year warranty period I returned it to be repaired on the 9th of August 2021. Within 10 days I received a call from your returns manager (Elizabeth) who informed me that Kreepy Krauly wanted R1600. to repair the unit. I refused the quotation on the grounds that it is still under warranty and it is beholden on Kreepy Krauly to repair it.. I was informed that someone from Kreepy Krauly would contact me. It is now the 30th August and I have not heard anything. I am an unemployed senior citizen living off my wife's pension and I am not going to become a victim of some obscure policy that negates the warranty. I requested that Makro who sold me the product in good faith makes enquiries as to the status of my repair.I also requested that if it is in the negative I would like Kreepy Kraulys response in writing on their letterhead with the signature of whomever is in charge to be sent to my e-mail address above. How does a huge company like Makro allow their suppliers to unilaterally negate warrenties?
Thank you for posting. Have you queried the charges with the service center? Could you please send me proof of when the Dominator Head was replaced so that I can make further enquiries. The warranty is limited for 2 years against manufacturing defects and not the general wear and tear.
Customer Liaison
Thank you for posting. Have you queried the charges with the service center? Could you please send me proof of when the Dominator Head was replaced so that I can make further enquiries. The warranty is limited for 2 years against manufacturing defects and not the general wear and tear.
Customer Liaison
Thank you for replying.
I queried the charges with Makro from whom I purchased the Head. I returned it based on the 2 year warranty. This is my second Dominator and it obviously has a defect with the working parts that pack up after such a short time. If the product came with a life expectancy of under 2 years and the customer would have to purchase a new unit every time I would never have bought one. I can accept that a new part needed to be replaced but to be quoted almost the price that I purchased it for is ridiculous.
Geoff Abrams
Thank you for replying.
I queried the charges with Makro from whom I purchased the Head. I returned it based on the 2 year warranty. This is my second Dominator and it obviously has a defect with the working parts that pack up after such a short time. If the product came with a life expectancy of under 2 years and the customer would have to purchase a new unit every time I would never have bought one. I can accept that a new part needed to be replaced but to be quoted almost the price that I purchased it for is ridiculous.
Geoff Abrams
We can communicate telephonically or via email as we need to address the problem and hellopeter is not the appropriate platform to address the matter and find a way forward. Contact: ***. ***. ***.
Customer Liaison
We can communicate telephonically or via email as we need to address the problem and hellopeter is not the appropriate platform to address the matter and find a way forward. Contact: ***. ***. ***.
Customer Liaison