1 reviews | Active since Jan 2018
Kreepy Krauly promise to do a site visit to sort out a problem with Dominator but no-one bothers to come.
I have a Dominator that the gears were changed at the Pool Team. I told the person I do not think it were the gears as the were not worn. He changed them anyway and I paid close to R300.00 This did not fix the problem. I took it back to them and they gave it to the Kreepy Krauley rep. He brought it back but the problem was not fixed. I called Kreepy Krauly on Friday 17 August 2018 and a woman told me someone will be here today 20 Aug 2018. I waited the whole day and nobody came or contacted me. It is not as if it is a cheap peace of equipment as the cost well over R2500.
Hello Mr C
Thank you for posting on hellopeter. I find it rather disturbing that you would resort to posting this review before checking out with me first as I am the "woman" that you spoke to you. Correction..."Will assist on Monday if possible which would have been a goodwill gesture free of charge" Please bear in mind that your cleaner is already 2 years old, has been repaired by the Pool Team and was assessed in our service centre as well. The intention for the onsite visit is to do a further assessment in order to resolve the problem. You will be assisted tomorrow, Wednesday 22.8.2018 in accordance with the route schedule. if unable to wait until Wednesday, please feel free to drop it off tat the Pool Team from where it will be collected and taken back to the service centre
Regards
Client Liaison
Regards
Client Liaison.
Hello Mr C
Thank you for posting on hellopeter. I find it rather disturbing that you would resort to posting this review before checking out with me first as I am the "woman" that you spoke to you. Correction..."Will assist on Monday if possible which would have been a goodwill gesture free of charge" Please bear in mind that your cleaner is already 2 years old, has been repaired by the Pool Team and was assessed in our service centre as well. The intention for the onsite visit is to do a further assessment in order to resolve the problem. You will be assisted tomorrow, Wednesday 22.8.2018 in accordance with the route schedule. if unable to wait until Wednesday, please feel free to drop it off tat the Pool Team from where it will be collected and taken back to the service centre
Regards
Client Liaison
Regards
Client Liaison.
Good day Mr. C
Thanks once again for your response. As mentioned in my previous response, the 2 year warranty applies to manufacturing defects and not wear and tear. The call out fee should have been applicable, and was not but rather as a goodwill gesture. The representative was dispatched to assist yesterday and has resolved the matter. With regards to returning your call, please understand that the lines are very busy. You may contact us online or via email which was sent following the response.
Thank you for your understanding
Regards
Client Liaison
Regard
Good day Mr. C
Thanks once again for your response. As mentioned in my previous response, the 2 year warranty applies to manufacturing defects and not wear and tear. The call out fee should have been applicable, and was not but rather as a goodwill gesture. The representative was dispatched to assist yesterday and has resolved the matter. With regards to returning your call, please understand that the lines are very busy. You may contact us online or via email which was sent following the response.
Thank you for your understanding
Regards
Client Liaison
Regard