CP
Craig P
1 reviews | Active since Dec 2012
29 Feb 2016, 13:24
Kreepy Krauly 'Pro' blem
Good day<br> <br> I had my drive shaft/pipes replaced late last year at your repair centre - job card 13334, the same pipes have holes in them which is hampering the movement and suction of the unit. I have been to my local pool shop and they don't have spares for the unit, they cannot believe how a 'high end' unit has a problem after its launch. <br> <br> I have tried contacting ****** to no avail. How can I repair my unit with the least inconvenience and expense to me?
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Kreepy Krauly's replyOfficial
29 Feb 2016, 15:09Hello Craig72,
Apologies once again for this repeated occurrence. As per our discussion,an incorrect set up will repeatedly result in the hose wearing through. Kindly take to to the service centre again and let our service team assess the unit and carry out the necessary repairs. The unit should have either both hose weights on or none at all. Fitting one weight only, the unit will aggravate the situation. Our service team will advise you accordingly.
Regards
Customer liaison
Apologies once again for this repeated occurrence. As per our discussion,an incorrect set up will repeatedly result in the hose wearing through. Kindly take to to the service centre again and let our service team assess the unit and carry out the necessary repairs. The unit should have either both hose weights on or none at all. Fitting one weight only, the unit will aggravate the situation. Our service team will advise you accordingly.
Regards
Customer liaison
Kreepy Krauly's reply29 Feb 2016, 15:09
Official
Hello Craig72,
Apologies once again for this repeated occurrence. As per our discussion,an incorrect set up will repeatedly result in the hose wearing through. Kindly take to to the service centre again and let our service team assess the unit and carry out the necessary repairs. The unit should have either both hose weights on or none at all. Fitting one weight only, the unit will aggravate the situation. Our service team will advise you accordingly.
Regards
Customer liaison
Apologies once again for this repeated occurrence. As per our discussion,an incorrect set up will repeatedly result in the hose wearing through. Kindly take to to the service centre again and let our service team assess the unit and carry out the necessary repairs. The unit should have either both hose weights on or none at all. Fitting one weight only, the unit will aggravate the situation. Our service team will advise you accordingly.
Regards
Customer liaison