1 reviews | Active since Oct 2018
Kreepy Krauly pentair-its about your product but don't forget after sales service
Kreepy nearly pentair-its about your product but don't forget after sales service
I purchase a dominator kreepy krauley last year.the machine is giving me problems now.i phoned the company .the lady who does customer service is very rude and arrogant .It gives a vey bad message about your company and service i left messages for her to call me numerous time over a two week period .I sent a email no reply .today I manage to get hold of her a lady by the name of ****** .she tells me hold on I can call back after 5 minutes and puts the phone down .that is not right .how can such a big company who supplies Game Marko and and all the big names have one person to service all there clients needs.cleary thia ****** lady cant manage the work load.i called her back after 5 minutes and managed to get hold her .I told her my problem and she says I must bring the machine to her service centre .I know for a fact with zodiac that they come to your house to check the machine and fix it same time with no charge .there services agents carry spares with them .I not happy about taking the machine in to there service centre.its still under the 2 year warrant
Good day Sir
Thank you for posting. I am the lady that you spoke to and apologise if you think it rude of me to ask you to call back later as i had the first caller on the line. I had to consider the first caller's privacy. had i asked you to hold, you would have waited for 30 minutes whist i assisted the caller which may not have been acceptable to you either. I did not put the phone down because i cannot with the type of phone i use but merely had to release your call and not have you listen to another party's conversation. Secondly, I was on leave 2 weeks ago and would not have been able to call you back. Thirdly, i have to follow procedure. we offer a once of free courtesy call upon the first 6 weeks from date of purchase, there after becomes carry-in . I could have given you an option of paying a call out fee to come to your house uplift the unit and take it back to the service centre where all repairs are undertaken. Repairs are not done on site the and for that reason, i requested that you bring you cleaner to the service centre. I will glad send someone to your house to pick up the client. Please let me know via email , should you agree to the call out fee. A proforma invoice can be sent to your email. Kindly let me know if this is acceptable.
Regards
Client Liaison.
Good day Sir
Thank you for posting. I am the lady that you spoke to and apologise if you think it rude of me to ask you to call back later as i had the first caller on the line. I had to consider the first caller's privacy. had i asked you to hold, you would have waited for 30 minutes whist i assisted the caller which may not have been acceptable to you either. I did not put the phone down because i cannot with the type of phone i use but merely had to release your call and not have you listen to another party's conversation. Secondly, I was on leave 2 weeks ago and would not have been able to call you back. Thirdly, i have to follow procedure. we offer a once of free courtesy call upon the first 6 weeks from date of purchase, there after becomes carry-in . I could have given you an option of paying a call out fee to come to your house uplift the unit and take it back to the service centre where all repairs are undertaken. Repairs are not done on site the and for that reason, i requested that you bring you cleaner to the service centre. I will glad send someone to your house to pick up the client. Please let me know via email , should you agree to the call out fee. A proforma invoice can be sent to your email. Kindly let me know if this is acceptable.
Regards
Client Liaison.
Good day sir
Thanks once again for posting. I have been off since 11th Oct and resumed today 15th. i am not aware of of your unit being in the service centre since my last response. I shall investigate the matter and revert to you shortly.
Regards
Client Liaison
Good day sir
Thanks once again for posting. I have been off since 11th Oct and resumed today 15th. i am not aware of of your unit being in the service centre since my last response. I shall investigate the matter and revert to you shortly.
Regards
Client Liaison
I have fully investigated you complaint once more. Your pool cleaner, Dominator serial number 14DRB1621 - J/c 21231 was manufactured in 2014 carries a 2 year warranty against manufacturing defects and not normal wear and tear, the unit was handed in to our workshop on the 4th October 2018 at 11.35. Quote of R425.50 was sent to you on the 4th Oct. 2018 at 14.10. for gear replacement Accordingly to our records the quote has not been accepted and is still pending. Please contact the workshop and quote the J/C number should you wish to proceed with the repair.
Regards
Client Liaison
I have fully investigated you complaint once more. Your pool cleaner, Dominator serial number 14DRB1621 - J/c 21231 was manufactured in 2014 carries a 2 year warranty against manufacturing defects and not normal wear and tear, the unit was handed in to our workshop on the 4th October 2018 at 11.35. Quote of R425.50 was sent to you on the 4th Oct. 2018 at 14.10. for gear replacement Accordingly to our records the quote has not been accepted and is still pending. Please contact the workshop and quote the J/C number should you wish to proceed with the repair.
Regards
Client Liaison