GG
Graham G

1 reviews | Active since Mar 2018

20 Jun 2018, 16:08

Kreepy Krauly ....no refund

What a **** product, what even more ****py service. FOUR TIMES my unit has failed and each time KK repair and send back. When I ask for a refund they ignore me.... Promises, promises about phoning me bac****!!

0
Replies (2)
Kreepy Krauly
Kreepy Krauly's reply20 Jun 2018, 16:31
Official

Good day Mr Gillett

Thank you for posting and apologies. i am unable to assist you unless i have more information in order to investigate the matter. I will need the proof of purchase, the model that you have and previous repair document of where the unit was sent. Once in receipt of the requested information, we can then investigate the matter and hopefully resolve same. kindly not that refunds are not granted for a used pool cleaner without a thorough assessment has been carried out.

Regards

Customer Liaison

Kreepy Krauly
Kreepy Krauly's reply28 Jun 2018, 13:56
Official

Good day Mr Gillett

I have requested the information from the lady at Makro on 2 occasions and have not received any feedback.

I need to start the investigation in order to resolve the matter.

Regards

Customer Liaison