Kreepy krauly Dominator lite

Good day. I bought a Kreepy krauly Dominator lite at Makro December 2019. January 2021 I had to replace the tyres. Also January 2021 the gears broke. I dropped it off at Makro Alberton for accessment. Justice the Kreepy krauly rep. Informed me that this is not covered under the warranty and would cost R1000 to repair. I already spent R500 replacing the tyres. I paid R2000 for the Kreepy and to repair was not feasible. I explained to Justice and Deveshni from Kreepy that I use it twice a week for 3 hours. That's 24 per month. This Dominator is poorly designed and a waste of money. I requested that they do not repair the Kreepy and please return it. Justice messaged me on the 15th of January 2021 that the courier is on his way with my broken Kreepy. I have spoken numerous times with Deveshni and she promised me that they will revert back to me but to no avail. I even ask them if they can perhaps give a discount on a new Kreepy product but to no avail. I just wonder what exactly is covered under the warranty. Really disappointed in this big company and their customer service. Now I sit without my Kreepy and no response from company or the rep that collected my Kreepy. Please help. Cedric ***