DE
DE E
1 reviews | Active since Apr 2016
26 Jun 2019, 13:49
Kreepy Krappy warranty does not exist
Non-existent after-sales service! They should change their name to Creepy Slimy, because that is exactly what they are. According to Kevin Hill, there are only 2 reasons why the Kreepy Krappy stops working in the warranty period. These are: 1. The owner put the machine into pool water. 2. He owner switched on the pool pump.
Kevin is adamant that both of these actions are OPERATOR ERROR. After all, who would be so stupid to put a pool cleaner into a pool, then actually switch it on. Dumb owners!!!
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Replies (3)
Kreepy Krauly's replyOfficial
10 Oct 2019, 06:58Hello DE
Kevin responded to you ans expained the reasons after you cleaner had been assessed in the service centre.
Customer Liaison
Kevin responded to you ans expained the reasons after you cleaner had been assessed in the service centre.
Customer Liaison
Kreepy Krauly's reply10 Oct 2019, 06:58
Official
Hello DE
Kevin responded to you ans expained the reasons after you cleaner had been assessed in the service centre.
Customer Liaison
Kevin responded to you ans expained the reasons after you cleaner had been assessed in the service centre.
Customer Liaison
DE
DE E's updateReviewer Update
17 Oct 2019, 12:46Yep. He said that there is no way that Kreepy Slimy would NEVER honour any warranty on any of their Kreepy Krappy products.
DE
DE E's update17 Oct 2019, 12:46
Reviewer Update
Yep. He said that there is no way that Kreepy Slimy would NEVER honour any warranty on any of their Kreepy Krappy products.
Kreepy Krauly's replyOfficial
17 Oct 2019, 13:57Hello DE
I can longer respond to yourreviews. Kevin has previoulsy addressed you complaint. What you are saying is your word against Kevin's. All our equipment do carry a warranty against manufacturing defects, not wear and tear! Kindly refrain from using this platform to slander the company.
Regards
Cusotmer Liaison
I can longer respond to yourreviews. Kevin has previoulsy addressed you complaint. What you are saying is your word against Kevin's. All our equipment do carry a warranty against manufacturing defects, not wear and tear! Kindly refrain from using this platform to slander the company.
Regards
Cusotmer Liaison
Kreepy Krauly's reply17 Oct 2019, 13:57
Official
Hello DE
I can longer respond to yourreviews. Kevin has previoulsy addressed you complaint. What you are saying is your word against Kevin's. All our equipment do carry a warranty against manufacturing defects, not wear and tear! Kindly refrain from using this platform to slander the company.
Regards
Cusotmer Liaison
I can longer respond to yourreviews. Kevin has previoulsy addressed you complaint. What you are saying is your word against Kevin's. All our equipment do carry a warranty against manufacturing defects, not wear and tear! Kindly refrain from using this platform to slander the company.
Regards
Cusotmer Liaison