CO
Cedric O
1 reviews | Active since Jan 2021
10 Feb 2021, 13:39
Kreepy bad service
Hi All. Just want to report the absolute shocking service I received from ****** and Justice at Kreepy krauly. They have promised to solve my issue almost a month ago. When I ****** and she hears its me she simply put the phone down in my ear. This is after she said she's working 37 Years at Kreepy krauly. I hope no consumer's will ever have to experience such arrogance. Kreepy is supposed to be a reputable company but I will never invest in their products and will definitely advise everyone I know not to buy in this company. Really sad to see such putrid service.. Regards Cedric ***
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Replies (5)0
Replies (5)
Kreepy Krauly's replyOfficial
10 Feb 2021, 14:33Good day Cedric O
Thank you for posting. It is quite disappointing for you to post this review and assume that someone is hanging up on you. Has it occurred to you that the person on the other end may be having a problem with the phone which happens to be a private number and not a business one.
Secondly, please be advised that as much as the persons whose names you have mentioned have tried their best to assist but also have to follow protocol
your request was declined as the warranty on the cleaner is invalid. Wear and tear is not covered by the warranty. The unit was returned to Makro unrepaired. you may collect it from the store
Please note the following
1. Defect: There was no material imperfection in the manufacture of the equipment or components or in performance of the cleaner for a period of 13 months from date of purchase that renderedthe cleaner less acceptable for the said purpose. After a thorough assessment upon receiving the unit in our service centre., wear and tear was identified from fair use. 2. Warranty: Warranty does not apply to ordinary wear & tear, having regard to the circumstances in which the equipment is ordinarily intended.
Customer Liaison
Thank you for posting. It is quite disappointing for you to post this review and assume that someone is hanging up on you. Has it occurred to you that the person on the other end may be having a problem with the phone which happens to be a private number and not a business one.
Secondly, please be advised that as much as the persons whose names you have mentioned have tried their best to assist but also have to follow protocol
your request was declined as the warranty on the cleaner is invalid. Wear and tear is not covered by the warranty. The unit was returned to Makro unrepaired. you may collect it from the store
Please note the following
1. Defect: There was no material imperfection in the manufacture of the equipment or components or in performance of the cleaner for a period of 13 months from date of purchase that renderedthe cleaner less acceptable for the said purpose. After a thorough assessment upon receiving the unit in our service centre., wear and tear was identified from fair use. 2. Warranty: Warranty does not apply to ordinary wear & tear, having regard to the circumstances in which the equipment is ordinarily intended.
Customer Liaison
Kreepy Krauly's reply10 Feb 2021, 14:33
Official
Good day Cedric O
Thank you for posting. It is quite disappointing for you to post this review and assume that someone is hanging up on you. Has it occurred to you that the person on the other end may be having a problem with the phone which happens to be a private number and not a business one.
Secondly, please be advised that as much as the persons whose names you have mentioned have tried their best to assist but also have to follow protocol
your request was declined as the warranty on the cleaner is invalid. Wear and tear is not covered by the warranty. The unit was returned to Makro unrepaired. you may collect it from the store
Please note the following
1. Defect: There was no material imperfection in the manufacture of the equipment or components or in performance of the cleaner for a period of 13 months from date of purchase that renderedthe cleaner less acceptable for the said purpose. After a thorough assessment upon receiving the unit in our service centre., wear and tear was identified from fair use. 2. Warranty: Warranty does not apply to ordinary wear & tear, having regard to the circumstances in which the equipment is ordinarily intended.
Customer Liaison
Thank you for posting. It is quite disappointing for you to post this review and assume that someone is hanging up on you. Has it occurred to you that the person on the other end may be having a problem with the phone which happens to be a private number and not a business one.
Secondly, please be advised that as much as the persons whose names you have mentioned have tried their best to assist but also have to follow protocol
your request was declined as the warranty on the cleaner is invalid. Wear and tear is not covered by the warranty. The unit was returned to Makro unrepaired. you may collect it from the store
Please note the following
1. Defect: There was no material imperfection in the manufacture of the equipment or components or in performance of the cleaner for a period of 13 months from date of purchase that renderedthe cleaner less acceptable for the said purpose. After a thorough assessment upon receiving the unit in our service centre., wear and tear was identified from fair use. 2. Warranty: Warranty does not apply to ordinary wear & tear, having regard to the circumstances in which the equipment is ordinarily intended.
Customer Liaison
CO
Cedric O's updateReviewer Update
10 Feb 2021, 15:14Good day. What is so strange to me is that ****** advised me that they will be working something out for me as I was wrongly advised by your rep in Makro Alberton. Secondly what very disappointing is your customer service. Check with ****** and Justice how many calls was logged with them and your office. I even have all the proof of trying to get them to call me via whattsapp. Bluetick and some response from Justice. So I guess that is the disappointment I'm facing. Yet I was promised by your staff that they will work something out.. Please read the complete complain before responding. Ps.. I also asked what perticular parts is actually under warranty.. Please advise your staff not to lie and say they will work something out for a customer... This is poor customer service. Cedric.
CO
Cedric O's update10 Feb 2021, 15:14
Reviewer Update
Good day. What is so strange to me is that ****** advised me that they will be working something out for me as I was wrongly advised by your rep in Makro Alberton. Secondly what very disappointing is your customer service. Check with ****** and Justice how many calls was logged with them and your office. I even have all the proof of trying to get them to call me via whattsapp. Bluetick and some response from Justice. So I guess that is the disappointment I'm facing. Yet I was promised by your staff that they will work something out.. Please read the complete complain before responding. Ps.. I also asked what perticular parts is actually under warranty.. Please advise your staff not to lie and say they will work something out for a customer... This is poor customer service. Cedric.
Kreepy Krauly's replyOfficial
10 Feb 2021, 16:46Hello Cedric O
The staff that you were dealing with whose names you mentioned again who would "see what they could do " since you rejected the quote tried to take it up with higher authority to repair the cleaner at a reduced cost. Th request was declined.
Sir please understand that staff do not make decisions on their own and have to follow protocol.
Should you decide to accept the quote to have your unit repaired which was retuned back to the store. Please feel free to take it directly to the service centre.
Customer Liaison
The staff that you were dealing with whose names you mentioned again who would "see what they could do " since you rejected the quote tried to take it up with higher authority to repair the cleaner at a reduced cost. Th request was declined.
Sir please understand that staff do not make decisions on their own and have to follow protocol.
Should you decide to accept the quote to have your unit repaired which was retuned back to the store. Please feel free to take it directly to the service centre.
Customer Liaison
Kreepy Krauly's reply10 Feb 2021, 16:46
Official
Hello Cedric O
The staff that you were dealing with whose names you mentioned again who would "see what they could do " since you rejected the quote tried to take it up with higher authority to repair the cleaner at a reduced cost. Th request was declined.
Sir please understand that staff do not make decisions on their own and have to follow protocol.
Should you decide to accept the quote to have your unit repaired which was retuned back to the store. Please feel free to take it directly to the service centre.
Customer Liaison
The staff that you were dealing with whose names you mentioned again who would "see what they could do " since you rejected the quote tried to take it up with higher authority to repair the cleaner at a reduced cost. Th request was declined.
Sir please understand that staff do not make decisions on their own and have to follow protocol.
Should you decide to accept the quote to have your unit repaired which was retuned back to the store. Please feel free to take it directly to the service centre.
Customer Liaison
CO
Cedric O's updateReviewer Update
10 Feb 2021, 18:01Hi. Most of this unpleasantness could have been avoided if your staff could have been just truthful and reply customers promptly and respectfully. It is really not a good impression to treat customers like this. I will now throw this product in the dustbin where it belongs. Thanks.
CO
Cedric O's update10 Feb 2021, 18:01
Reviewer Update
Hi. Most of this unpleasantness could have been avoided if your staff could have been just truthful and reply customers promptly and respectfully. It is really not a good impression to treat customers like this. I will now throw this product in the dustbin where it belongs. Thanks.
Kreepy Krauly's replyOfficial
29 Jul 2021, 13:27Closed
Kreepy Krauly's reply29 Jul 2021, 13:27
Official
Closed