AT
André Thomashausen
1 reviews | Active since Sept 2019
17 Apr 2020, 21:40
**** gears, bad materials, does:t last a year
2nd Dominator with gear failure before even 12 months are reached. Warranty gets declined because somewhere in their smallprint they exclude moving parts. Total ******* company ever since they were dumped again by Pentair who had taken them over. everything on their webpage is ********* and their support just makes fun of customers. They will soon go out of business so don t buy.
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Kreepy Krauly's replyOfficial
22 Apr 2020, 13:00Good morning Andre, thank you for your post.
The wearing parts that you are referring to will only wear excessively if the Dominator is not setup correctly as per setup instructions provided with the purchase of your unit. Should you require additional support in this regard you are welcome to contact our Customer Care Center on *** where you will be guided through this process to ensure unparalleled performance with your Dominator.
I would like to clarify that your accusation that we have been "dumped again" by Pentair are completely inaccurate. Making accusations such as these which are completely without substance are distasteful and uncalled for. May I set the record straight by informing you that we have never been "dumped by Pentair" ever and continue to share a healthy and reliable partnership with them.
I would also like to thank you for, what in your opinion, is considered to be ********* information on our web page so that. Please will you take the time to point out these apparent ********* points to us so that it can be reviewed and if necessary the required corrective action can be taken to immediately rectify such.
It remains unfortunate that your frustrations are channeled in a manner that is intended to be harmful to our company. I invite you to further further with us so that we can assist you with the professional service that we strive to deliver to all our customers throughout South Africa and Abroad.
Sincerely
Customer Liaison
The wearing parts that you are referring to will only wear excessively if the Dominator is not setup correctly as per setup instructions provided with the purchase of your unit. Should you require additional support in this regard you are welcome to contact our Customer Care Center on *** where you will be guided through this process to ensure unparalleled performance with your Dominator.
I would like to clarify that your accusation that we have been "dumped again" by Pentair are completely inaccurate. Making accusations such as these which are completely without substance are distasteful and uncalled for. May I set the record straight by informing you that we have never been "dumped by Pentair" ever and continue to share a healthy and reliable partnership with them.
I would also like to thank you for, what in your opinion, is considered to be ********* information on our web page so that. Please will you take the time to point out these apparent ********* points to us so that it can be reviewed and if necessary the required corrective action can be taken to immediately rectify such.
It remains unfortunate that your frustrations are channeled in a manner that is intended to be harmful to our company. I invite you to further further with us so that we can assist you with the professional service that we strive to deliver to all our customers throughout South Africa and Abroad.
Sincerely
Customer Liaison
Kreepy Krauly's reply22 Apr 2020, 13:00
Official
Good morning Andre, thank you for your post.
The wearing parts that you are referring to will only wear excessively if the Dominator is not setup correctly as per setup instructions provided with the purchase of your unit. Should you require additional support in this regard you are welcome to contact our Customer Care Center on *** where you will be guided through this process to ensure unparalleled performance with your Dominator.
I would like to clarify that your accusation that we have been "dumped again" by Pentair are completely inaccurate. Making accusations such as these which are completely without substance are distasteful and uncalled for. May I set the record straight by informing you that we have never been "dumped by Pentair" ever and continue to share a healthy and reliable partnership with them.
I would also like to thank you for, what in your opinion, is considered to be ********* information on our web page so that. Please will you take the time to point out these apparent ********* points to us so that it can be reviewed and if necessary the required corrective action can be taken to immediately rectify such.
It remains unfortunate that your frustrations are channeled in a manner that is intended to be harmful to our company. I invite you to further further with us so that we can assist you with the professional service that we strive to deliver to all our customers throughout South Africa and Abroad.
Sincerely
Customer Liaison
The wearing parts that you are referring to will only wear excessively if the Dominator is not setup correctly as per setup instructions provided with the purchase of your unit. Should you require additional support in this regard you are welcome to contact our Customer Care Center on *** where you will be guided through this process to ensure unparalleled performance with your Dominator.
I would like to clarify that your accusation that we have been "dumped again" by Pentair are completely inaccurate. Making accusations such as these which are completely without substance are distasteful and uncalled for. May I set the record straight by informing you that we have never been "dumped by Pentair" ever and continue to share a healthy and reliable partnership with them.
I would also like to thank you for, what in your opinion, is considered to be ********* information on our web page so that. Please will you take the time to point out these apparent ********* points to us so that it can be reviewed and if necessary the required corrective action can be taken to immediately rectify such.
It remains unfortunate that your frustrations are channeled in a manner that is intended to be harmful to our company. I invite you to further further with us so that we can assist you with the professional service that we strive to deliver to all our customers throughout South Africa and Abroad.
Sincerely
Customer Liaison