Don't buy dominator
<p>This machine although a 2 year warranty is useless and the company service is really bad.</p> <p>we bought this on advise of the pool team store as an upgrade & all was well until the plastic gears started wearing off after a few months...<br />since then this machine keeps being "checked" and it even went back to the factory two weeks ago and still stuffed... needless to say it's holidays now and they are closed.<br />it takes weeks every time we report an issue and then the pool suffers while you wait.</p> <p>owning this machine is such a headache I would like to swop it with someone who has the older round mat diaphragm type cleaners.<br />they lasted years without issue.</p> <p>two weeks ago they even had the nerve to try and charge us R750.00 for the latest " fix", the onus was pushed to us now proof by receipt that we only had the machine for a year and the warranty states two years... and like I said it still came back not properly fixed...</p> <p>save yourself headaches and don't buy these machines they are **** and the company is slow , arrogant & really unable to fix when they have to fix it under warranty.</p> <p>A galaxy round mat type costs 750.00 new & will work for years without issue , this machines gears every few months will cost you that and then it just never works the same anyway ...</p> <p>i will maar struggle along until the two year warranty is expired as it literally only worked for about 6 months in total for the past 12 months we owned it...</p> <p>lol, they say pool should not turn green if your Kreepy is stuffed cause you should vacuum clean manually anyway during this time , what a joke ? 6 out of twelve months manually cleaning ? Why do you think we bought a auto cleaner ?</p> <p> </p>
Hello Julian, I do apologise for the service that you appear to have received. It can be very frustrating sometimes when one feels let down by poor service. I can assure you though, this is not the kind of service level that we wish to proud ourselves on.
I would like to do a thorough investigation on your complaint lodged above and find out where we may have failed you.
I can assure you, having manufactured and distributed several thousand Dominators both locally and internationally in the past 12 months alone I can assure you that this is by no means an inferior product on the market.
Yes, as a manufacturing facility we are closed over the festive season. Over this period we have many Pool Wholesalers and distributors that are geared up to service products on our behalf.
Our offices do re-open on 4 January 2017. I will be in touch with our Customer Service Liaison Officer who will assist you where necessary.
Kind Regards
Grant Keenan
Hello Julian, I do apologise for the service that you appear to have received. It can be very frustrating sometimes when one feels let down by poor service. I can assure you though, this is not the kind of service level that we wish to proud ourselves on.
I would like to do a thorough investigation on your complaint lodged above and find out where we may have failed you.
I can assure you, having manufactured and distributed several thousand Dominators both locally and internationally in the past 12 months alone I can assure you that this is by no means an inferior product on the market.
Yes, as a manufacturing facility we are closed over the festive season. Over this period we have many Pool Wholesalers and distributors that are geared up to service products on our behalf.
Our offices do re-open on 4 January 2017. I will be in touch with our Customer Service Liaison Officer who will assist you where necessary.
Kind Regards
Grant Keenan
