Dominator Pro

I have purchase a Kreepy Krauly Dominator Pro from The Pool Team Vaal on 18 November 2024. After opening the box I found that there were insufficient pipes to cover the surface of my swimming pool. I then started seeking for a place where I can purchase the additional 2 pipes. I managed to get the 2 additional pipes on 28 November 2024. (As not even The Pool Team Vaal had the original Dominator Pro pipes in stock). On Friday 29 November 2024 I installed the Dominator Pro in my swimming pool. The machine did not operate in my swimming pool, as it only stand on one place and spin in my swimming pool (video available). I put my old pool cleaner a Zodiac MX8 back in pool and it was working perfectly (video available). The Dominator Pro was a maximum of 30 minute in my pool. On Monday 2 December 2024 I return to The Pool Team Vaal explained to them my problem and asked for a refund as this new machine was of no value for me. I am sure that there is no fault on the machine but it does not work in my pool with epoxy surface. They phone the rep of Kreepy Krauly and he confirmed that if the swimming pool has a very smooth finishing with epoxy that it can influence the working of the Dominator Pro. As there is no waning of the above on the box of the machine I felt that I am entitled for a refund. The Pool Team Vaal confirms to Kreepy Krauly that the machine is in perfect condition without any scratches or damaged but still Kreepy Krauly refused any refund. It is of no used to return the machine for testing as I am sure there is no fault with the machine but it cannot work in my pool. If they do not want to refund my I request Kreepy Krauly send a technician to my house to get the Dominator Pro to work in my pool with spending any additional money (as there is no problem with my pools pressure or sand and my Zodiac MX8 is working perfectly). If they cannot get the machine to work in my pool the they need to refund me.