1 reviews | Active since Oct 2016
Dominator - customer service
<p>i contacted kreepy krauly with a problem with my dominator - I was called back by the customer service representative and advised that my issue would be followed up - that was five weeks ago and I have given up waiting for the call- while also having posted follow up requests . Perhaps they are overloaded with similar issues - not a good sign - perhaps pentair have less issues.......</p>
Good day Mr Deacon
Thank you for your email once again and thanks for posting. would like to refer to the correspondence in September when i inquired about the age of the unit which you stated was about a year old. Some of the leaves may find their way into the gear mechanism especially in autumn when too many leaves ar being shed into the pool. I would suggest that the unit be dropped off at our warranty stations the closest being in Craighall together with your proof of purchase. we shall have the unit collect and have it assess and tested in our service centre. should there be any problem found, that will be rectified accordingly.
Address as follows; The pool Team. 396 Jan Smuts Ave. Craighall. ***.
Customer Liaison
Good day Mr Deacon
Thank you for your email once again and thanks for posting. would like to refer to the correspondence in September when i inquired about the age of the unit which you stated was about a year old. Some of the leaves may find their way into the gear mechanism especially in autumn when too many leaves ar being shed into the pool. I would suggest that the unit be dropped off at our warranty stations the closest being in Craighall together with your proof of purchase. we shall have the unit collect and have it assess and tested in our service centre. should there be any problem found, that will be rectified accordingly.
Address as follows; The pool Team. 396 Jan Smuts Ave. Craighall. ***.
Customer Liaison