ER
Erla R

1 reviews | Active since Nov 2017

01 Aug 2018, 10:49

Does the company still exist?

I recently bought a KreepyKrauly and was told that I needed to return a warranty card in order for it to be active. The warranty card requires full address, phone number and ID number. I felt uncomfortable sending it by post and contacted the email address on their website ********** on 19.07.2018 to ask if I could email it. When I never received a response I followed up on 29.07.2018. Again no response. I called the one number on their website and was told the mailbox was full. I then called the 2nd number a few times but the phone just goes dead. There does not seem to be any way of contacting the company.

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Replies (6)
Kreepy Krauly
Kreepy Krauly's reply01 Aug 2018, 14:10
Official

Good day Erla

Thank you for posted and apologies for the inconvenience caused. The IT department has been working on on the implementation of new systems and we have had a problem with Telkom Which is a circumstance beyond our control. You can return the warranty card via our website on the contact us form or email to ***. or ***.

Regards

Client Liaison

Kreepy Krauly
Kreepy Krauly's reply01 Aug 2018, 14:10
Official

Good day Erla

Thank you for posted and apologies for the inconvenience caused. The IT department has been working on on the implementation of new systems and we have had a problem with Telkom Which is a circumstance beyond our control. You can return the warranty card via our website on the contact us form or email to ***. or ***.

Regards

Client Liaison

ER
Erla R's update01 Aug 2018, 15:53
Reviewer Update
Thanks for your fast response.
Kreepy Krauly
Kreepy Krauly's reply02 Aug 2018, 08:51
Official

Thank you Erla.

Kreepy Krauly
Kreepy Krauly's reply06 Aug 2018, 10:51
Official

Hello Erla

You can use either of these addresses. ***..

Regards

Customer Liaison

Kreepy Krauly
Kreepy Krauly's reply13 Aug 2018, 10:26
Official

***. ***. ***. ***.

Regards

Client Liaison