Customer service seems non existent
I originally sent a in guarantee repair request via the online web page and the reception mail that was given on their website with no reply. In turn I called the Cape Town branch and spoke to a Dewald who informed me that there will be costs as certain items aren't guaranteed....... Firstly this is definitely not how you treat customers Pentair. And secondly Im still within the 12 month warrantee period and I expect this expensive non performing unit to be repaired at YOUR cost. Totally unacceptable. Lets see if you can redeem yourselves. One Very unhappy customer. Please rectify this ASAP
Good day sir
Thank you for posting. Please accept our apologies for any inconvenience caused and can assure you that we shall endeavour to remedy or resolve the matter as soon as possible. Since am unsure of which product this complaint relates to, I shall be contacting you shortly to discuss the matter further and hope that it can be resolved amicably.
Customer Liaison
Good day sir
Thank you for posting. Please accept our apologies for any inconvenience caused and can assure you that we shall endeavour to remedy or resolve the matter as soon as possible. Since am unsure of which product this complaint relates to, I shall be contacting you shortly to discuss the matter further and hope that it can be resolved amicably.
Customer Liaison
Good day sir
Thank you for posting. Please accept our apologies for any inconvenience caused and can assure you that we shall endeavour to remedy or resolve the matter as soon as possible. Since am unsure of which product this complaint relates to, I shall be contacting you shortly to discuss the matter further and hope that it can be resolved amicably.
Customer Liaison
Good day sir
Thank you for posting. Please accept our apologies for any inconvenience caused and can assure you that we shall endeavour to remedy or resolve the matter as soon as possible. Since am unsure of which product this complaint relates to, I shall be contacting you shortly to discuss the matter further and hope that it can be resolved amicably.
Customer Liaison
Good morning sir
I have been trying to reach you since yesterday 23.8.2017 in order to address the complaint and to resolve same but cannot do that unless I hear from you. Please contact me on the following number. *** . Name: ******.
Pentair Customer Liaison.
Good morning sir
I have been trying to reach you since yesterday 23.8.2017 in order to address the complaint and to resolve same but cannot do that unless I hear from you. Please contact me on the following number. *** . Name: ******.
Pentair Customer Liaison.
Good day Sir
Thank you for your feedback. I am happy to learn that the issue at hand has bee resolved.
Regards
******
Good day Sir
Thank you for your feedback. I am happy to learn that the issue at hand has bee resolved.
Regards
******