RK
Rijan K

1 reviews | Active since Jul 2011

08 Oct 2020, 16:56

Brand failure!!

Bought the Petair Kreepy Krauly pump filter combination at Makro Cornubia. First of all it was a mission to connect everything up and sealing all the leaks on the connectors. A couple of months later my pool sprung a leak and was not used for a while. When I then repaired the pool and used the pump again low and behold leaks all over again. Called Makro and they said I must bring in the entire system - again huge mission darining sand etc because they had to "test the entire system" Came back and said the selector was leaking as I apparently turned it while pump was on (I don't think so) but needed the pump back so paid for this repair. Now, 2 weeks later the pump is dead, no power. This is very poor quality, they cannot expect people to set up this system and take the whole thing in again if something goes wrong with it really! Someone must come out to us and check and repair the system. Also no-one knows what pool cleaner can be used with this pump??? Summer is here, my pool is green, come on guys, this is a well known brand!!!

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Replies (4)
Kreepy Krauly
Kreepy Krauly's reply09 Oct 2020, 10:23
Official
Good morning sir
Thanks for posting. kindly note that the pump & filter Kombo is a DIY cash and carry item which has to be sent to the service centre if an assessment has to be carried out.  You can take it directly to the service centre rather than hand it in at the store. I shall contact you shortly to advise further

Regards
Customer Liaison
RK
Rijan K's update18 Oct 2020, 13:24
Reviewer Update
Still waiting for the call. This combo is of poor quality and service even worse. Don’t buy it!
Kreepy Krauly
Kreepy Krauly's reply19 Oct 2020, 08:29
Official
Good morning
Thanks once again.  Please contact us on ***. or *** for further assistance. The pump has to be taken back again or you may go directly to the service centre.  the turn around time will be a lot quicker.

Regards
Customer Liaison


Kreepy Krauly
Kreepy Krauly's reply26 Oct 2020, 15:42
Official
Hello Rijan.
 I am calling you shortly.
Customer Liaison