Bad Service
<p>On 3 April 2016 I purchased a Kreepy Krawly Super from Game (Pavilon), which I installed in my pool, It kept getting stuk on the pool steps, which caused a waste of electricity and month. 6 days later I returned it to Game in it's original packaging only to be told that I needed to call the number on the box. After a discussion with the 2 Managers on duty at the time, and me insisting that I wanted my money back, they said they could not refund as I had used the item (how was I supposed to test it otherwise). I refused to call the number on the box and the Managers said they would book it into their returns/repairs section and get a Kreepy Krauly to test it in my pool. On Friday, 15 April 2016 I received a call from Game to say I could collect (what?) my item. When I got there on 23 April 2016 I was told that the Kreepy had been tested in Kreepy Krauly's pool and there was nothing wrong with it. This was not the arrangement. They were to test it in MY pool. The Manager of Game said they would arrange for the Rep from Kreepy Krauly to come to my home and test and confirmed on Mnday, 9 May 2016 that they had contacted the Rep who would be calling me to make an appointment to test inmy pool. To date I have not heard a word from Kreepy Krauly regarding my issues and the machine is STILL getting stuck on the steps. I want a full refund, no fancy stories, I can see it is getting stuck, nothing will change that.</p>
Good day Mrs Bax. I am not sure if this complaint is against kreepy krauly or Game. Our contact numbers are clearly stated on the carton for any queries or complaints that you may have, to contact us directly or via our website, all you had to do was complete the "contact us" form. It is unfair to go to social media without making any attempt to contact us. Nonetheless the pool cleaner was checked and tested and no fault or defect found, Please be advised that the Super Sweepy is a replacement machine only that one would purchase if replacing a Kreepy krauly with all the other components still in good condition. if there was a different brand in your pool the existing components will be incompatible and result in the cleaner not performing at its optimum. What you need now is a weir valve, 45 degree bend and 2 hose weights. once you have these additional components ,please contact us on *** so that we can telephonically assist in setting up the cleaner correctly
Regards
Customer Liaison
Good day Mrs Bax. I am not sure if this complaint is against kreepy krauly or Game. Our contact numbers are clearly stated on the carton for any queries or complaints that you may have, to contact us directly or via our website, all you had to do was complete the "contact us" form. It is unfair to go to social media without making any attempt to contact us. Nonetheless the pool cleaner was checked and tested and no fault or defect found, Please be advised that the Super Sweepy is a replacement machine only that one would purchase if replacing a Kreepy krauly with all the other components still in good condition. if there was a different brand in your pool the existing components will be incompatible and result in the cleaner not performing at its optimum. What you need now is a weir valve, 45 degree bend and 2 hose weights. once you have these additional components ,please contact us on *** so that we can telephonically assist in setting up the cleaner correctly
Regards
Customer Liaison
Good day madam. this matter can be speedily resolved. May I ask which brand did you use prior to the Super Sweepy. As I mentioned earlier, it does state "machine only" meaning no extras. you will need the other attachments mentioned previously. I cannot make you clear work without the proper attachments.
Regards
Customer Liaison.
Good day madam. this matter can be speedily resolved. May I ask which brand did you use prior to the Super Sweepy. As I mentioned earlier, it does state "machine only" meaning no extras. you will need the other attachments mentioned previously. I cannot make you clear work without the proper attachments.
Regards
Customer Liaison.