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Palesa M
1 reviews | Active since Dec 2012
31 Oct 2018, 18:22
Appaulling customer service and false advertising
I bought a kreepy krauly about a month ago and didn't connect it and use it until 2 weeks later. Then I discovered is moves for 30seconds and stops in one place and I can't even let it run over night cause nothing happens . Makro advised me to email them for assisted and I did but have received a responds Now I'm stuck wth a 2000 rand krauly that's not functioning and pathetic after sales service.
Helpful (0)
Replies (3)0
Replies (3)
Kreepy Krauly's replyOfficial
31 Oct 2018, 19:10Hello Palesa
Thank you for posting. we have various ways of communicating with out customers , either by telephone or our website. I can assure you every email we receive is responded to. I do think it is unfair to make such comments which are not true about appalling service and false advertising. Makro stores usually contacts us with customer details or gives you the contact number to call direct . I find it quite disturbing that you would be asked to send an email.
Kindly resend the email the email so that we can investigate these allegations and resolve the matter speedily
Regards
Client Liaison
Thank you for posting. we have various ways of communicating with out customers , either by telephone or our website. I can assure you every email we receive is responded to. I do think it is unfair to make such comments which are not true about appalling service and false advertising. Makro stores usually contacts us with customer details or gives you the contact number to call direct . I find it quite disturbing that you would be asked to send an email.
Kindly resend the email the email so that we can investigate these allegations and resolve the matter speedily
Regards
Client Liaison
Kreepy Krauly's reply31 Oct 2018, 19:10
Official
Hello Palesa
Thank you for posting. we have various ways of communicating with out customers , either by telephone or our website. I can assure you every email we receive is responded to. I do think it is unfair to make such comments which are not true about appalling service and false advertising. Makro stores usually contacts us with customer details or gives you the contact number to call direct . I find it quite disturbing that you would be asked to send an email.
Kindly resend the email the email so that we can investigate these allegations and resolve the matter speedily
Regards
Client Liaison
Thank you for posting. we have various ways of communicating with out customers , either by telephone or our website. I can assure you every email we receive is responded to. I do think it is unfair to make such comments which are not true about appalling service and false advertising. Makro stores usually contacts us with customer details or gives you the contact number to call direct . I find it quite disturbing that you would be asked to send an email.
Kindly resend the email the email so that we can investigate these allegations and resolve the matter speedily
Regards
Client Liaison
PM
Palesa M's updateReviewer Update
31 Oct 2018, 21:13Hi its not an accusation and your assurance doesn't mean anything to me right now, the email was sent and theres was no resonds. Imagine my frustration as a customer buying something that doesnt function fully and when taking it back they send u back home to send an email to supplier and then the very same supplier doesnt respond. At what point will i get what my money is worth? And you not helping at all either you tell me I must resend another email instead of actually assisting me and on top of it you didn't even include an email address where I should resend it to.
PM
Palesa M's update31 Oct 2018, 21:13
Reviewer Update
Hi its not an accusation and your assurance doesn't mean anything to me right now, the email was sent and theres was no resonds. Imagine my frustration as a customer buying something that doesnt function fully and when taking it back they send u back home to send an email to supplier and then the very same supplier doesnt respond. At what point will i get what my money is worth? And you not helping at all either you tell me I must resend another email instead of actually assisting me and on top of it you didn't even include an email address where I should resend it to.
Kreepy Krauly's replyOfficial
01 Nov 2018, 13:26Thank you Palesa
The reason for requesting tat the email be resend is to find out whom it was sent to. so that the necessary action can be taken. We need to know which email address was used. Your email may have been sent to the wrong address or recipient.
I shall be contacting you shortly for more information to resolve this matter soonest.
Thank you in advance for your understanding.
Regards
Client Liaison
The reason for requesting tat the email be resend is to find out whom it was sent to. so that the necessary action can be taken. We need to know which email address was used. Your email may have been sent to the wrong address or recipient.
I shall be contacting you shortly for more information to resolve this matter soonest.
Thank you in advance for your understanding.
Regards
Client Liaison
Kreepy Krauly's reply01 Nov 2018, 13:26
Official
Thank you Palesa
The reason for requesting tat the email be resend is to find out whom it was sent to. so that the necessary action can be taken. We need to know which email address was used. Your email may have been sent to the wrong address or recipient.
I shall be contacting you shortly for more information to resolve this matter soonest.
Thank you in advance for your understanding.
Regards
Client Liaison
The reason for requesting tat the email be resend is to find out whom it was sent to. so that the necessary action can be taken. We need to know which email address was used. Your email may have been sent to the wrong address or recipient.
I shall be contacting you shortly for more information to resolve this matter soonest.
Thank you in advance for your understanding.
Regards
Client Liaison