LM
Lorraine M
1 reviews | Active since Nov 2023
03 Nov 2023, 20:22
Bad watsapp management
The lady who's operating their watsapp is very rude. I have been calling the whole week to ne answered once and she told me to use watsapp but that watsapp ain't helping because she's rude and reply after 2 days..
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Replies (1)
Koopfurn's replyOfficial
08 Nov 2023, 11:22Good day Lorraine, I trust you are well, My name is Lunga head of communications at Koopfurn. Thank you for your valuable feedback and extend our sincere apologies for the manner in which your experience with us was handled.
I had an opportunity to review your conversations with the team handling your account. We notice that on every occasion since we started our interactions with you from the 27th Sept 2023, The team has been responsive within 24 hours. The team went above and beyond with your order. Due date for completion of manufacturing on your invoice was 27 October 2023, We finished your order days before due date and delivered on 27th October 2023.
We hope your Lelo couch is comfortable, and look forward to offering you a better shopper experience.
Yours in Premium Furniture,
Koopfurn
I had an opportunity to review your conversations with the team handling your account. We notice that on every occasion since we started our interactions with you from the 27th Sept 2023, The team has been responsive within 24 hours. The team went above and beyond with your order. Due date for completion of manufacturing on your invoice was 27 October 2023, We finished your order days before due date and delivered on 27th October 2023.
We hope your Lelo couch is comfortable, and look forward to offering you a better shopper experience.
Yours in Premium Furniture,
Koopfurn
Koopfurn's reply08 Nov 2023, 11:22
Official
Good day Lorraine, I trust you are well, My name is Lunga head of communications at Koopfurn. Thank you for your valuable feedback and extend our sincere apologies for the manner in which your experience with us was handled.
I had an opportunity to review your conversations with the team handling your account. We notice that on every occasion since we started our interactions with you from the 27th Sept 2023, The team has been responsive within 24 hours. The team went above and beyond with your order. Due date for completion of manufacturing on your invoice was 27 October 2023, We finished your order days before due date and delivered on 27th October 2023.
We hope your Lelo couch is comfortable, and look forward to offering you a better shopper experience.
Yours in Premium Furniture,
Koopfurn
I had an opportunity to review your conversations with the team handling your account. We notice that on every occasion since we started our interactions with you from the 27th Sept 2023, The team has been responsive within 24 hours. The team went above and beyond with your order. Due date for completion of manufacturing on your invoice was 27 October 2023, We finished your order days before due date and delivered on 27th October 2023.
We hope your Lelo couch is comfortable, and look forward to offering you a better shopper experience.
Yours in Premium Furniture,
Koopfurn